블루 다이아몬드 웰니스 리조트, 올 인클루시브, 성인 전용

This was my second stay at Blue Diamond. The property is beautiful and a good price, but it has gone downhill a bit since my previous stay four years ago. They are not maintaining the property especially well and it's starting to look a bit shabby and rusty in places. The outdoor plunge pools/bath tubs that some of the rooms have used to have hot water. We were told this time that they only have cold water. It turned out that one of our rooms still had hot water for the tub and the other one did not. Some of the food was very good, and other dishes were not. When we checked in, our room was dusty and the floor was not very clean. The staff were very nice and accommodating, but I don't think I will be back.

From the pictures I expected the hotel to look old, but it was very well taken cared for, The installations are clean and beautiful, every corner feels magical. The only downside is that they have very little staff so the service is almost non-existent The waiters are the same as the barmans, they always look desperate and tired, they are not mean but they dont give good service either as they are always in a hurry trying to do many jobs. No one offers you food or drink at the pools/beach, its basically self service which is something you dont expect from a luxury all inclusive hotel.

The Blue Diamond is a beautiful and very clean resort but we are very disappointed because we did not get what we paid for. The package we paid for was supposed to include a $150 usd spa credit per person and when we got to the hotel they would not honor it. Everyone we talked to had a different excuse as to why we could not use the spa credit that we paid for. The plunge pool is cold, the public jacuzzi was not heated. We went into the spa to use the sauna and jacuzzi but the sauna was broken and they did not heat the jacuzzi in the spa either. The resort description also states that there are amenities like kayaking, paddle boarding and such but they do not exist. You have to pay another excursion company to do these things. All around the hotel is beautiful and clean but we were very disappointed with the clearly misleading description of the hotel amenities. As we were there on our honeymoon, we were hoping for romantic activities like couples massages and evenings in the jacuzzi but were not able to do any of those things. We left disappointed and would not recommend this place.