더 마야

The view at night at the restaurant was beautiful. Staff at check in very friendly and asked if we were celebrating anything which we were. Thought they might surprise us with some chocolates or something in our room so was disappointed with that. Room was nice with first floor sitting area outside. We didn't know there was a race that started right out in front of our door in the morning. Loud, drunk people at 3 am wasn't appreciated. Buffet in the am was expensive and we had to beg for coffee. 20% tip automatically included which is not right for a buffet. They gave us a guest card to get into the pool the next day after check out which was appreciated. $45 parking even though I had a handicap placard. I doubt I would pay for this hotel again but would go to dinner again for the view at night despite the limited food options. Waitress was friendly also.

The hotel looks very nice. Property is safe and walkable. The staff was friendly. The rooms are spacious and the view from my balcony was stunning. The pool area looked nice as well. My only concern was comfort. The pillows were not very comfortable and the bed was hard. The rooms should also be more sound proof. U hear every door that closes and u hear every conversation in the halls. Also the AC sounded like a diseal motor. And $50 a day for parking and a $64 destination fee is crazy. The elevator was malfunctioning so I had to walk up & down 3 flights of stairs. My room could've been cleaner as well. The floors were dirty in the room & bathroom.

We had a great stay at Hotel Maya! The tropical vibe, waterfront views, and relaxing amenities like the pool and fire pits made it feel like a mini resort. Our room was spacious and comfortable, and the staff were friendly and helpful. The on-site restaurant, Fuego, had delicious food and beautiful views. It’s close to the Queen Mary and Aquarium, with a free shuttle to downtown. A bit pricey, and some areas could be cleaner, but overall a fun and relaxing getaway!

The customer service was below avarge but the place was beautifully located and the pool area was fun. If you are paying over 200 a night I feel like they should at least be more friendly. The room was nice, and the decor was refreshing. They were accommodating as far as any request I had. The city lights across the harbor were beautiful. I loved the fire pits.

We enjoyed this location due to its proximity to the cruise terminal and we could walk. It's definitely an older hotel, but they've done a great job with the grounds and the rooms are decent. We plan to return.