더 램지 호텔 앤드 컨벤션 센터, 피전 포지

Everything has 100% changed since our horrible stay in 2019 when Ray Ogle was manager. He wouldn't even speak with guests who had bad experiences. The new owner Jeannie is wonderful to work with, the staff is extremely friendly and helpful. *The only thing I would change is the pool needs to be warmer. I wasn't sure on our last stay if the heater was broken or of staff was turning the heat off when they weren't supposed to. One of the on duty managers, she said it wasn't supposed to be off because it's required to stay at a certain temperature. She said she would discuss it with the owner.

I’d recommend this hotel but the rate per night didn’t seem worth it. The elevators and the flooring in the elevators needs some attention. The hallways are dark. But the room had clean and comfortable linen. The pool was not the cleanest on the first day we got there. I love the water pressure in the shower but the hair conditioner pump ran out in the shower and they didn’t refill it. The bathroom sink had very slow draining of water so the water would fill up in the sink. The shower drain was working great though. The hotel did have popcorn at night.

The first night we pulled the covers back to get in bed and there was no fitted sheet on the mattress. The shower and corners in bathroom was dirty. When housekeeping came to put the fitted sheet on, it was put on inside out. There was very little protein and ONLY pork was offered for breakfast. Even the gravy had pork sausage in it. Definitely not worth what we paid to stay there. Website states pool and hot tub are open 24 hours but a large sign on the gate to the pool has hours as 9:00am to midnight.

Overall the stay was good. The male staff seemed like he was not willing to assist when we first arrived. The price is a little higher than we wanted to pay. Also, there were too many kids in the pool and no staff or parents to control them during movie night.

The hotel which used to be a Holiday Inn has been ongoing renovation for about 4 years, Most of the rooms have been updated to laminate flooring instead of carpet, and for the most part have improved on cleanliness. The mini fridges didnt seem to keep things cool very well and didnt have a thermostat to set. We were there with a group of friends and family for the Expo . The 24 hr pool hottub & fireplace area is a nice addition, but the thermometer on the pool is broken, and the water is very cold It was so cold we couldn't stay in the water. Asked staff several times and was told maintenance was not there and they would have to 'fix that. Well we tried to stay in the pool and overheard others taking their kids out due to it being too cold. That's why the hot tub was too full to even get in. Everyone was trying to get warm. Asked to talk to the manager and they refused and said THEY would handle it. Well surprisingly heat jets came on for a short period of time, long enough to be able to say they were not broken, but turned off way too soon to properly heat a pool. We have stayed in many hotels that advertise heated pools, and they are always at least "warm" Some friends of mine who have a reservation there several months down the road will be taking a thermometer and will update the actual temperature of the pool water when they go. Some of us pay more to stay where there is a warm heated indoor pool and when things like this is falsely advertised, we are then stuck, & our kids are majorly disappointed .