레지던스 인 바이 메리어트 미드랜드

Booked two bedroom suite. Was an awesome stay, everything was close. But trouble happened later after check out. Was accused of smoking, which I was charged almost 280ish cleaning fee. Now, that being said, we smoked outside on patios, with doors closed to rooms. Never inside. Manager wasn't trying to hear it, ten for 3 days I not only got charged the cleaning fee, but also another duplicate fee, and I caught it with bank and we tried to get taken care of after being told they couldn't see it. Finally, last day the manager on duty a different day did research, found was a glitch in the system, corrected it and money returned. But still wouldn't hear about the cleaning fee refund. I bit the bullet and just accepted it. I understand housekeeping reports things, and we get charged for incdentals, but because the room smelled of smoke supposedly we got directly accused of smoking in the room.

Was thinking I was getting a good deal till I went to check in, I was rudely told they couldn't find or honor my reservation, as card they used was declined over and over. I used PayPal thru Agoda and night person wasn't trying to hear it. I ended up paying for my room yet again from my bank card so I essentially paid for it twice. The struggle with the phone tag was unreal.