베스트 웨스턴 플러스 다운타운 타코마

Overall it was good. Elevators got backed up cause of the limited capacity but was terrible of there was more than 12 people attempting to use them. Breakfast was good. Could use more fruit options. Stairs could use better signage

Best Western just acquired the property and is renovating. Definitely some things that need to be worked on but in time it will be an extremely nice hotel and worth the money. Beds are comfortable and parking is secure which is a bit of peace of mind

I liked the spot but the price is a Little expensive for me. If it was cheaper then I would’ve gave it a 4 1/2 star rating other then the price it’s a pleasant place to stay.

只有早餐餐廳人員是友善的 第一晚 1.入住沒有詳細說明細節 2.電梯故障沒有服務人員引導說明，讓乘客拖著笨重的行李走樓梯上樓到櫃檯 3好.浴室的身體沐浴乳是空的完全沒有檢查。 第二天 4.門上掛著請勿打擾清潔人員還是敲門催趕。態度不佳。 6.所送來的浴巾裡面還夾著頭髮，浴巾數量也不對，仍然遺留空的沐浴乳瓶在牆上 7.和櫃檯反應，櫃檯服務人員態度不佳，回答問題不耐煩 第三晚 8.完全沒有人來打掃房間，小費也沒收走，打電話到櫃檯請人來房間打掃，還說打掃人員已經下班無法處理，還說如果沒有小費，他們可能就不會打掃!很荒謬！ 和櫃檯服務人員反應只是寫寫筆記說明天會交給經理看一看⋯ This was by far one of the worst hotel experiences I have ever had. The problems started from the very first night and continued throughout our stay. First Night 1. At check-in, the staff did not clearly explain the hotel facilities, procedures, or important information about our stay. 2. The elevator was out of service, but there were no staff members available to provide directions or assistance. Guests were left to carry heavy luggage up the stairs just to reach the front desk. 3. The body wash dispenser in the bathroom was completely empty, which made it clear that the room had not been properly checked before our arrival. Second Day 4. We had a “Do Not Disturb” sign on our door, yet housekeeping still knocked on the door and rushed us. The attitude was unpleasant and unprofessional. 5. When towels were brought to our room, we found hair stuck inside one of the bath towels. The number of towels provided was also incorrect. 6. The empty body wash bottle was still left on the bathroom wall and had not been replaced. 7. When we reported these problems to the front desk, the staff member was impatient and seemed annoyed by our questions rather than concerned about resolving the issues. Third Night 8. Our room was not cleaned at all. Nothing had been touched, and even the housekeeping tip we had left was still there. We called the front desk and asked if someone could clean the room, but we were told that housekeeping had already gone home and that nothing could be done. What shocked me the most was being told that if housekeeping does not see a tip, they may not clean the room. I found this explanation absolutely unacceptable and absurd. Tipping should be a way to thank housekeeping staff for good service, not a condition for receiving basic housekeeping service at a hotel. When we raised all of these concerns with the front desk, the staff member simply wrote down some notes and said they would show them to the manager the next day. From the broken elevator and lack of assistance, to empty toiletries, hair in supposedly clean towels, housekeeping ignoring the “Do Not Disturb” sign, an entire day without room cleaning, and the poor attitude from the front desk, the service throughout our stay was extremely disappointing. This was the worst hotel experience I have ever had. I would not recommend this hotel based on the service we received.

Hotel was nice and clean. Staff was helpful.