익스텐디드 스테이 아메리카 셀렉트 스위트 시카고 다우너스 그로브

Card key to room unreliable, left my room unlocked, lady with long black hair at front desk has terrible customer service and attitude, room was fairly quiet and not terrible expensive. Manager solves problems when available. No reason for the front desk to close with this huge hotel. Very big. Hallways stink.

Very old, dusty, carpet torn, bathroom door lock doesn’t work, no bath supplies provided (except bath tissue), Need to rent utensils. We need to empty the trash and dump outside. Wi-Fi needs to be purchased. Never stay again.

My booking was prepaid 3 days before my check-in. Right after arriving the front desk “King” told me that First come First serve and there is no rooms available for me and my pregnant wife! After giving us a very hard time, suddenly he found only one handicapped available room to check us in. Very unprofessional! Thanks Alejandria - the morning front desk - she is professional and has very good customer service.

Overbooked no rooms available

The room was filthy. Underneath the bed was full of trash from people leaving it behind, a joint roach was in cabinet. Place was dirty.