마이크로텔 인 앤드 스위트 바이 윈덤 솔트레이크 시티 에어포트

일행들 모두 만족했고 공항이랑 가까워서 너무 좋았습니다

The fan in the bathroom didn't work. The ice machine on the third floor was out. Other than that, everything went well.

We stayed here as a group of 19 people, and it was the worst experience of our entire US trip. Communication with this hotel is impossible. I tried emailing them via the address provided by Agoda to arrange airport pickup, but the emails kept bouncing back because their "mailbox was full." I then called them twice to specifically provide our flight schedule and emphasize that we were a large group of 19. Despite two confirmation calls, they sent a tiny 6-seater van to the airport. While other hotels operate 15-seater vans even for a single guest, this hotel sent a vehicle that couldn't even fit a third of our group. The driver claimed he received zero information about our prior calls. As a result, we were stranded at the airport for an hour in -10°C freezing weather at night. Half of us had to wait for a larger van while the rest took Ubers to the hotel. When we complained at the front desk, the staff’s response was shocking. Since it was nearly midnight, they dismissively told us, "If you're unhappy, you can just cancel your reservation now." They showed no accountability and claimed they had no record of our calls. To make matters worse, the "non-smoking" room we assigned smelled strongly of cigarettes. This hotel was the final stop of our journey, and it completely ruined our precious memories of the US. Avoid this place at all costs if you value communication and basic service.

too close to highway, noisy at night

We stayed here as a group of 19 people, and it was the worst experience of our entire US trip. Communication with this hotel is impossible. I tried emailing them via the address provided by Agoda to arrange airport pickup, but the emails kept bouncing back because their "mailbox was full." I then called them twice to specifically provide our flight schedule and emphasize that we were a large group of 19. Despite two confirmation calls, they sent a tiny 6-seater van to the airport. While other hotels operate 15-seater vans even for a single guest, this hotel sent a vehicle that couldn't even fit a third of our group. The driver claimed he received zero information about our prior calls. As a result, we were stranded at the airport for an hour in -10°C freezing weather at night. Half of us had to wait for a larger van while the rest took Ubers to the hotel. When we complained at the front desk, the staff’s response was shocking. Since it was nearly midnight, they dismissively told us, "If you're unhappy, you can just cancel your reservation now." They showed no accountability and claimed they had no record of our calls. To make matters worse, the "non-smoking" room we assigned smelled strongly of cigarettes. This hotel was the final stop of our journey, and it completely ruined our precious memories of the US. Avoid this place at all costs if you value communication and basic service.