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The hotel is conveniently located near the Exchange Place Path station with cafes, CVS and supermarkets nearby. The hotel has coin laundry service, gym room and a kiosk. Daily breakfast is also included which is a bonus. The staff is helpful too. Therefore, I’m satisfied with my stay at the Hyatt House and would recommend it to other travelers.

Our group booked three rooms—two under my name and one under my friend’s name. Our check-in experience was very disappointing. We waited approximately 1.5 hours at the front desk before receiving our room keys. After my friend received their room key at around 2:45 PM, we were given the wrong room number. I had to go up and down three times before the mistake was corrected. Because of this delay, I missed my Uber ride and had to pay a cancellation fee. When I explained the situation to the front desk staff, I was told that it was my fault because I was “in a rush.” I found this response unprofessional and unacceptable. Although the official check-in time was 3:00 PM, I was unable to get into my room until about 3:05 PM. Since we had already lost so much time, we left immediately for our city tour to avoid wasting the rest of the day. Overall, our first check-in experience was very poor. The long wait, incorrect room information, missed transportation, and the way the front desk handled the situation left us with a very negative first impression

Most convenient place to be located at. Beautiful views, safe surrounding and 10 min to NY city. Room was very simple. Although fully equipped with kitchen amenities and it was a great addition. Breakfast is very low quality. Besides fruits nothing normal. Even boiled eggs were uneatable.