윈게이트 바이 윈덤 해티즈버그

None

good hotel, clean, simple coffee and breakfast, if i in the area again i would have no problem staying here.

Great location. The Turtle Creek Mall and just about any store/resturant is within 3 miles Very clean. Full breakfast. Very courteous staff. Will stay again next time I'm in Hattiesburg, MS.

The pool was out of order and no access other than thru lobby

I am writing to formally complain about my experience at the Wingate by Wyndham in Hattiesburg, Mississippi, on August 10, 2026. I had a reservation for August 10–11, and I have stayed at your hotel before. Unfortunately, the experience I had this time was completely unacceptable. When I arrived, I specifically requested a room on the 3rd or 4th floor and away from noise because I had worked all day and was extremely tired. I simply wanted to get settled, take a bath, and get some much-needed rest. The front desk employee, ***, assisted me with check-in. From the beginning, I found her attitude to be rude, dismissive, and unprofessional. Her manner of speaking to me was not what I would expect from someone representing your hotel. When I entered the first room I was given, I was shocked by the condition of the bathroom. There was pubic hair on one of the towels and around the toilet area, and there was urine left in the toilet that had not even been flushed. The bathroom was extremely dirty and appeared as though it had not been properly cleaned after the previous guest. The desk in the room also had sticky residue on it, appearing as though something had been spilled and the surface had not been properly wiped down. There was also an unpleasant odor in the room. I immediately returned to the front desk to report the condition of the room. Rather than receiving a professional and understanding response, *** continued to be rude and dismissive. She eventually gave me another room, but instead of honoring my request for a room on the 3rd or 4th floor, she put me in a 1st-floor room. Unfortunately, the second room was even worse. At this point, I was extremely frustrated and exhausted. I had worked all day and should not have had to spend my evening going back and forth to the front desk because the rooms I was given were not properly cleaned. Another issue that I found particularly disrespectful was ***’s behavior when I approached the front desk. She was eating her food when I came to speak with her and told me that I was “lucky she was almost finished” because it was her lunch time. I understand that employees are entitled to take their breaks, but there is still a professional and respectful way to communicate with a paying guest who is trying to report a serious problem with their room. I have stayed at this hotel before and have never experienced anything like this. The condition of the rooms, the lack of cleanliness, and the treatment I received from the front desk employee were all extremely disappointing. I am asking management to please investigate this matter, including the condition of both rooms and ***’s conduct toward me. I also believe she needs additional customer-service training. Guests should not be made to feel as though they are a nuisance when they are simply asking for a clean and sanitary room. Because I paid for a hotel room and was provided rooms that were not properly cleaned or maintained, I am requesting a refund or appropriate compensation for my stay and the significant inconvenience this caused me. I do not believe I should have to pay the full amount for a stay in which I was unable to receive the clean, comfortable accommodations I reserved and expected. Please contact me directly regarding this complaint and let me know how management intends to resolve this matter. I hope management takes this complaint seriously and addresses both the housekeeping issues and the customer-service concerns so that other guests do not have to experience what I experienced.