웨스트게이트 호텔

Nice location close to gaslamp, classy timeless presentation, clean and large rooms with nice features. 10th floor offered nice views and low noise. The staff were nice, but the bell hops were under staffed for New Year’s Eve and took over 30 minutes to get our luggage, making us late to dinner. Bell hop wasn’t super professional (young and presumably eager to leave work). The valet staff were wonderful, kind, and courteous.

we felt like kings and queens here. Service, cleanliness, and quality was top notch! I will come back!

The check-in process was efficient, and front desk staff were generally polite and professional ( late afternoon staff on Friday) Valet service was minimal. Upon arrival, no assistance was offered with luggage, and there was no proactive engagement (e.g., offering carts or guidance). Guests should expect to handle unloading and belongings independently, with valet staff primarily facilitating vehicle intake only. The property appears to require updates. While basic cleanliness standards were met, the overall condition of the rooms and facilities feels dated. A late checkout request was submitted in advance and partially accommodated until 12:00 PM. A follow-up request for a 1:00 PM checkout was declined the following morning due to availability. The communication of this decision was direct but lacked standard hospitality elements such as eye contact, acknowledgment, or a courteous explanation. (Saturday morning staff) Due to the overall service experience, we opted not to utilize additional hotel amenities, including breakfast. Across multiple touchpoints—valet, front desk interactions, and general service—staff engagement was limited, with little proactive hospitality or guest-oriented communication observed. Summary: Operationally functional but lacking in service attentiveness and guest engagement. Improvements in staff training around hospitality standards, communication, and proactive assistance would significantly enhance the guest experience.

Really enjoyed the old character and style of this hotel interior. Check in was super easy, spacious rooms and bathrooms with great shower pressure. Pool/gym was great and pool food/beverage service was very good and reasonably priced. Great location can walk to everything. Would definitely stay again.

The hotel is locateted by the train station and the bhus stop for the airport. Vety convenience for moving. The room of hotel is so clean, but the pleasure of shower is very weak. I cannot warm up in the shower.