베스트 웨스턴 플러스 케임브리지 호텔

Overall, I had a pleasant stay at Best Western Plus Cambridge Hotel. The room was clean, comfortable, and the location was convenient. Unfortunately, my experience ended on a disappointing note. On the morning of my checkout, while I was still asleep, a staff member opened my room and entered with another guest. The guest immediately realized it was the wrong room and corrected the staff, who then left. Being woken up by strangers entering my room was shocking and uncomfortable. This should never happen in a hotel. Before bringing a guest into a room, staff should verify that the room number is correct and confirm through their system that the room is vacant. Guest privacy and security should always come first. What was equally disappointing was that when I checked out, no one acknowledged the incident or offered an apology. A simple apology and assurance that the matter would be addressed would have gone a long way. I enjoyed the rest of my stay, but I hope the hotel reviews its procedures to ensure this does not happen to another guest.

Hot water in one of our rooms #502 took a long time to warm. The water pressure in this room was extremely low. The air conditioner in this room was extremely noisy. The noise insulation in the hotel is very poor. When our neighbour opened their door, it was so loud that we thought someone was opening us.

Convenient hotel, stayed there for a night before catching a flight. No complaints at all. Was neat and clean. Some takeaways nearby, if not, can order food online or need a car/cab.

Excellent

非常乾淨，櫃檯人員非常親切，入住時我都習慣自己準備酒精跟紙巾，將房間所有的桌子跟櫃子擦拭一遍，讓我很驚訝的是，完全沒有任何灰塵，房間非常的乾淨，謝謝house keeping 的用心。