컴포트 인 & 스위츠

Had gone to Saskatoon early in the morning for surgery. Waited until the the afternoon for the surgery. Picked up a few groceries and had supper in Saskatoon. Both passenger and driver were exhausted. We decided to stay at a hotel in North Battleford. The Comfort Inn came up on our route with one of the lower prices on such short notice. When I was booking I was booking for a double queen which was booked moments before I accepted it. I got the king suite. A little more than I wanted to spend but it was clean, staff was very accommodating, bed was comfortable, the shower was great and I slept well. I loved the temperature control in the room. I was in a happy place. In the morning there was breakfast available downstairs. I wish there were two regular in room coffee pods per person but that's a mild complaint.

Very pleased with the accommodation. Excellent breakfast. I would highly recommend.

The deposit was only $100. I was more than willing to provide a $500 cash deposit using my Visa Debit card, but the supervisor still refused to accept it and told me that a credit card was required. I find this extremely unreasonable. I have stayed at five-star hotels in Banff where cash deposits are accepted without any issue. I don’t understand why I was unable to provide a $500 deposit in this situation, especially when the required deposit was only $100. I travelled from Alberta with my mom, and we were exhausted when we arrived. I had a valid reservation through Agoda, and there was no clear information during the booking process stating that a credit card was mandatory for the deposit. If this requirement had been clearly disclosed, I could have made arrangements beforehand. I had a Visa Debit card and was willing to provide $500 five times the required deposit but the supervisor refused to accept it. I also tried to find other solutions, including using my husband’s credit card, but because he was back in Alberta and not physically present, that was refused as well. This whole situation lasted approximately an hour. After at least 25 minutes of arguing with the supervisor, another guest who was simply trying to get another room key saw what was happening and offered to put his credit card down for the deposit so that I could finally get into my room. For a $100 deposit, I feel this was handled completely unnecessarily. I was willing and able to provide more than enough security for the hotel, yet no reasonable alternative was offered. I am extremely disappointed with how this situation was handled and with the lack of clear disclosure when I made my booking through Agoda.