머큐어 벵쿨루

Good hospitality, cozy room

We request for a non smoking rooms, 1 room was non smoking but 1 was smoking room (smelly), But the upper floor of that non smoking room was having renovation till night. Need to be complained thrice and request for a room change from our side to at last being able to have a proper sleep. Facilities and hotel was quite newly renovated, so they are kind of in learning process.

We request for a non smoking rooms, 1 room was non smoking but 1 was smoking room (smelly), But the upper floor of that non smoking room was having renovation till night. Need to be complained thrice and request for a room change from our side to at last being able to have a proper sleep. Facilities and hotel was quite newly renovated, so they are kind of in learning process.

Check in was super quick and my room was ready when I arrived early at midday which I greatly appreciated. The room was spotlessly clean and the house keeping staff deserve five stars as they kept my room immaculate during my five day stay. The swimming pool was good, although the surface surrounding the pool was ridiculously slippery when you exit the pool... very dangerous indeed. The lifeguard was very friendly and helpful and is to be commended for his work. I ordered lunch by the pool and sadly the burger melt was horrible. The meat has hard and almost fiberous in some areas and I was scared to eat it after a few bites...the kitchen really must review the patties used in the burgers! Unfortunately something that really let's the hotel down is the lack of soundproofing in the rooms. I was continually disturbed by children running up and down the hallway yelling and bouncing balls some days at 6am and at night sometimes at 10pm....perhaps security needs to visit the floors and check on the behavior of guests at times. The bathroom was more than adequate, however the water was only lukewarm which is a common issue in hotels here. Overall I really enjoyed my stay and would stay here again, however would request a room on the top floor and at the end of the hallway. Thank you to the front of house staff for always being so friendly and hospitable.

the property offers convenient airport access and well-maintained housekeeping, contributing to a clean and pleasant environment. the pool and other amenities enhance the overall experience, while the staff is friendly and helpful. the location is practical, providing good value for money. the views from the property add to the enjoyment of the stay.