N1 Hostel Apartments and Suites

There was a problem with my booking as through Agoda I booked what seemed a private room for the price of a dorm. However, arriving there the lady at reception said I booked a male dorm (I am female). I showed her my receipt and she got angry and was very rude about the whole thing, saying this happened before and I must take this up with Agoda. She went on and on to discuss this and could not even gather that I clearly did not wanna stay in a male dorm. Luckily, another member of staff saved the day. 12 beds are sharing one toilet and one shower, neither can be locked. There is no kitchen or even a kettle that can be used by guests.