스위트 호텔

My recent stay at Sweet Hotel, which was anything but sweet, turned out to be a complete disappointment. Upon checking in and entering the room, we were appalled to discover a significant presence of bugs. This made it impossible for us to feel comfortable or relax during our stay. Given the unsanitary conditions, we immediately packed our belongings and approached the front desk to express our concern. The staff assured us of a refund for the inconvenience caused. However, despite our brief 15-minute stay and the promise of a refund, the process turned out to be a nightmare. Upon contacting the property regarding the refund, instead of a reasonable and understanding response, we received a harsh and disrespectful email from the manager. The lack of empathy and professionalism exhibited by the management further compounded our dissatisfaction with the entire experience. I am deeply disappointed by the unhygienic conditions in the room and the disrespectful treatment from the manager. As a guest, I expected a certain standard of cleanliness and courteousness, both of which were sorely lacking. I sincerely hope that Sweet Hotel takes immediate measures to address their hygiene standards and improve their customer service. Additionally, I request a full refund in accordance with the assurances given at the front desk. Such an experience should not be the norm for any guest, and I hope the hotel takes appropriate action to rectify these issues.