호텔 알토라

Estuvimos muy a gusto en el hotel. Habitación muy cómoda.

Super

My wife and I booked a room for 6 nights on December 23, as soon as we arrived at the hotel address, the door was closed and we tried for 1 hour to contact the hotel administration, but no one answered the phone and only an answering machine, we only managed to get inside the hotel thanks to a resident of this hotel who lived in it and helped us, for which we are sincerely grateful! When we got to the room, there was a strong smell of cigarettes and noise from the neighbors. I don't want to say that I am very picky, but you can hear everything, including how the neighbors go to the toilet and just move around the room. There is simply no heating in the room, only a portable heater that was in poor condition and the air conditioning system is broken. The approximate temperature in the room is +10-13 degrees. It is very damp and cold. After long attempts to contact at least someone from the hotel, no one answered and only in the morning did we receive a response to our complaint that unfortunately no one can repair the air conditioner and another working one. They don't have a portable heater, and they don't have extra blankets. After a cold night, the stench of cigarettes, we contacted Adoga and said that the hotel here does not meet the request, there is no heating, smoking in the rooms and there is completely no soundproofing, and we left this terrible place that same morning!!! Never book here, you are just spoiling your mood and health!!! And remember, no one will help you here!!! There is no reception here and there is no one at all except the residents, since they check into the hotel remotely and you will not see a single hotel representative here!!! Don't trust what is written about the hotel and the photos are not true, they are lying!

A confortable hotel but the check in system is hard

No había aire acondicionado en las habitaciones