샹그릴라 자카르타

수영장이 아이들 놀기에 좋다고 해서 선택했습니다. 수영장이 생각보단 크진 않았고 미끄럼틀 타는 곳이 (저희 아이는 7세) 조금은 유치한 면이 있어서 살짝 아쉽긴 했습니다. 주로 어린 자녀가 있는 가족단위가 많았고, 호텔자체가 오래되긴 했지만 관리가 잘되고 있어서 깨끗했습니다. 조식은 인도네시아식 위주여서 손이 많이 가지는 않았지만 그럭저럭 먹을만 했습니다.

+ Friendly and helpful staff + Clean and spacious room + amazing swimming pool + nice ambience + delicious and variative breakfast menu + good location will be back for sure!

Maybe JKT is not a good location for having fund as it's hard to find core business area or market place. there is literally nothing around the hotel .

Dear Shangri-La Team, I hope this message finds you well. As a long-time admirer and loyal guest of Shangri-La, it is with genuine disappointment that I write to share my recent experience during our Lebaran staycation from 20–22 March 2026. Unfortunately, the service we encountered fell short of the high standards I have always associated with your brand. To provide constructive feedback, I would like to highlight several concerns: 1. Check-in Process The check-in experience was smooth and well-handled, which we appreciated. 2. Restaurant Experience We were asked to queue and were later called forward, only to be told that no seating was available. This was confusing and frustrating, especially as we observed other guests being seated shortly after. Only after raising a concern were we eventually directed to a table. This inconsistency in guest handling is unacceptable and diminished our dining experience. 3. Front Desk Interaction During Stay During our stay, I encountered an issue with my room card and approached the counter for assistance. While one staff member was already assisting me, another staff member called out to me in a rather high and discourteous tone, asking me to give way to others—despite there being no queue at that moment. This lack of coordination and professionalism was disappointing. 4. Housekeeping – Additional Pillow Request On the first night, we requested an additional pillow but were informed that none were available. On the second night, a pillow was delivered; however, it had an unpleasant smell, which raised concerns about cleanliness and attention to detail. This was particularly surprising, as Shangri-La has always been known for its comfort and care. Overall, this experience did not reflect the level of service excellence I have come to expect from Shangri-La. I share this feedback in the hope that it will be taken seriously and used to improve future guest experiences. Thank you for your attention to this matter. I look forward to your response. Warm regards, Shamsuri Bin Jamaluddin