오스탈 산 히네스

It's ok for a stay for guests with a no-frills attitude. Room was basic but functional and clean, WiFi worked well, counter staff was reasonably friendly, the common kitchen is a welcome option. On the downside, the place has a bit of a barrack lock and feel with very bossy cleaning ladies and the rooms seem to have no noise isolation at all. It's bearable but a bit weird, as is Arrecife as a whole...

Buena localización y tiene todo lo imprescindible. Desde la azotea se ven unas buenas vistas de la ciudad y el puerto.

Good value for money

I gave two stars instead of one because the reception staff were genuinely friendly, polite, and helpful whenever I spoke with them. Unfortunately, almost everything else about my stay was below expectations. Since this is a hostel, I was not expecting luxury accommodations. I had already read reviews mentioning that there was no elevator and that carrying luggage up and down the stairs could be inconvenient, so I was prepared for that. My room was located on the third floor, and every time I needed fresh towels, I had to go down to reception and carry them back upstairs myself. In addition, there were several issues with the room that required me to repeatedly visit reception, which meant constantly going up and down the stairs. When I first checked into the room, there was a very strong smell of floor-cleaning chemicals. It seemed as though the room had just been cleaned because parts of the floor were still wet. I immediately opened the window to ventilate the room. As I looked around, I noticed mold stains in several areas. While not ideal, I tried to be understanding given the type of accommodation. However, there was also a three-level shelf unit in the room, and on the top shelf I found what looked like old popcorn along with a noticeable layer of dust, suggesting it had not been cleaned for quite some time. The most shocking issue was the ant infestation. There were ants constantly appearing in the room. I reported this to reception and was told there was nothing they could really do except provide me with ant spray. They handed me a can and suggested I spray it myself. During my stay, I killed around a dozen ants and continued finding two or three new ones almost every day. Another major problem was the Wi-Fi. I was told that each room had its own router and that internet access would not be an issue. However, throughout my entire stay, the Wi-Fi never worked properly. The router inside my room did not function at all. Instead, I had to try connecting to a router located in another room, which was too far away to provide a stable signal. The only alternative was the shared Wi-Fi network on the lower floor, but after around 7 PM, when more guests were online, the connection became extremely slow or unusable. Since I live in Spain, I relied on mobile data and used my phone as a hotspot, but even cellular reception inside the room was poor. As a result, internet access was a constant struggle. When I first reported the Wi-Fi problem, reception told me they would look into it while I was out. When I returned, they said it had been fixed. However, when I went back to my room, the Wi-Fi still did not appear or function. I returned to reception and was told that everything was working on their side and that I should simply use the shared Wi-Fi if I was having trouble. I explained that the shared Wi-Fi became unusable in the evenings because too many people were connected. They then promised to send a technician. I waited in my room, and although I was told someone would arrive within about 20 minutes, it took roughly 40 minutes. The technician initially claimed that the shared Wi-Fi network was actually coming from the router in my room. However, when I pointed out that turning off the router in my room did not affect the shared network at all, he admitted he had been mistaken. After making a few phone calls, he eventually explained that several room routers had stopped working days earlier and were being replaced one by one, and that my router was likely one of the faulty units. At that point, I no longer wanted to argue and simply used my phone's mobile hotspot for the rest of my stay. Many of the furnishings and fixtures throughout the room appeared worn out, damaged, or poorly maintained. Combined with the mold, ants, and visible gaps and deterioration in various parts of the room, the overall condition felt neglected. The staff were friendly and did their best to help, which I genuinely appreciated. However,

Hotel ok but resort not my scene.