호텔 마르케사

I booked two rooms to stay over night to attend the PHE Festival. We arrived at 3pm wanting to sleep for a couple of hours before heading out. Both rooms (double and superior double) were advertised on both Agoda and the hotel's own site as having air conditioning (aire conditionado). The superior room had a control panel showing a room temperature of over 35⁰c. We switched it on expecting the room to get colder, but it didn't... it blew air but remained stiflingly hot. I went to tell reception about the fault, and was surprised to be told there was no A/C in any of the rooms. I went outside and checked their website again, and A/C was clearly stated. I went back inside, was told there was nothing they could do, so I filled out a complaint form. The hotel director has since written to me to tell me it was my error. I replied sending the screenshots showing all rooms advertised with Air Conditioning. I then checked the site again and saw on most English pages it now said in bold "please note no time have air conditioning", but the Spanish ones still saying they had it. Also a note on one page which appeared to be from the web developer and read "If you like, I can also include it in the hotel's general description (as we did with the Wi-Fi notice) so that it appears alongside the other features"?!?! Do it seems they were trying to change the website in response to my complaint, but didn't do it properly. I am unable to upload the screenshots here (Agoda is rejecting them as they are not actual photos). However, if anyone is in any doubt, you can Google the Wayback Machine, entry the hotel web address, and see from the last saved snapshot earlier this year that all rooms had air conditioning as a feature, as well as the homepage also saying it was present. It's a shame the director handled my pole and honest complaint so dishonestly. The hotel is nice, the rooms are well appointed, breakfast was hot and crowded but still appreciated. However, the 35.4⁰c temperature in the room made it impossible to enjoy it. I will pursue my complaint with the Canaries government tourist minister as the advertising at time of booking was demonstrably misleading.

Decent hotel in good location let down by mostly cold or just warm showers ( room 207 ). Also some of the should be breakfast hot items were cold.

Nous avons passé un bon séjour, nous avons été très bien accueilli malgrès l'heure tardive. Tout le personnel est sympathique et bienveillant. L'emplacement de l'hôtel est parfait, il y a tout à proximité. Le petit déjeuner est très bon sous forme de buffet, il y a de tout. Nous recommandons cet hôtel à d'autre voyageurs.

Room was advertised on hotel's site and Agoda with A/C in all rooms. However, hotel staff told us it had never worked. Room was over 35c and incredibly unpleasant to be in

Hotel lobby is beautiful, but room is very dated, although very clean and a decent size. Pool isn't great. The breakfast wasn't great quality with limited choices, but for the price, it isn't too bad