리버 시티 카지노 & 호텔

Went there for a concert. Really nice rooms. Overall had a good time.

Clean room with a beautiful patio

Beautiful patio

Take my review with a grain of salt, because I was not here for the casino, and some booking issues made my stay less than comfortable. I'm a wheelchair user who booked online about 4-5 weeks in advance. There were no ADA specific rooms listed, which happens sometimes when the hotel wants you to make those requests in the booking comments. When I arrived at the hotel, there were no ADA parking spaces. I got as close to the entrance as I could, went inside to check in, and was asked if I wanted a room close to or far away from the elevators. That should have been the first tip off, but the (very sweet) girl at the front desk seemed to be new, so I reiterated the need for a close, accessable room. When I made it up there and got settled in, I soon found that there were no grab bars, the threshold was difficult to get my wheels over, and there was no shower chair. I wasn't in an ADA room. When I went back and asked the receptionist about it, I was told that the hotel had been completely booked that night and that there was no room available except the one I'd been put into. Now I'm just not the kind of person to whale on staff over something like this, and I didn't push the issue further. But if that had been the case, having been asked for my room preference at check in seemed odd. And given that I'd booked so far in advance with the specific request for a wheelchair accessible room, I'm surprised that no efforts were made to ensure I'd get one. Given the lack of parking spaces and hard flooring, this seems to be more of a systematic issue than a one-off issue. All in all, the hotel stay was alright. The room was very quiet despite being so close to the elevators. Everything was clean. There were no trash bags inside any of the cans in my room, and I had to make do with the ice bin bags. The depressed, pit-like carpeting (as in there's at least a 1" height difference between whatever squishy surface the carpets are laid over and the tile flooring that surrounds it, with not enough tile that you can go around in a wheelchair) both in the hotel hallways and the restaurant/casino, it is very, very difficult to navigate in a wheelchair. That's even for a spry 26 yr old who has 7+ years of wheelchair experience and a lot of upper body strength. The mini-fridge wasn't actually a mini fridge, it was one of those coolers that just keep your food at whatever temperature it was at when you put it inside. I brought along a carton of iced coffee that I ended up throwing away because I couldn't trust that the cooler had kept a dairy product cool enough to prevent spoiling. There was a noticable, unpleasant smell when I first entered the room, though I went nose blind to it after the first ten or so minutes. All in all, my experience here was less than stellar. The staff were very kind, but I'm not going to be coming back here for future stays in STL. My experience might have been better if I'd gotten the accomodations I'd needed, but even then the facilities just weren't up to par for a hotel of this price. This is not a good location for those with disabilities.

Gorgeous hotel had fun but too far from other amnesties