Extended Stay America Suites Lexington Nicholasville Road

I stayed here with my daughter for a huge event we do every single year. I have stayed at this hotel for the last 5 years because it's so economical and has everything we need. I can honestly say that I will never return now because of our check out experience. We needed to check out by 11am. We had a very late night with our business at another hotel the night before, so we were not moving quickly the next day to check out. We probably should have asked for a late check out, but here's what turned us off. I find it to be rudeness on behalf of management. At 11:04am we had a loud and aggressive knock on our door. My daughter answered and the person asked, "Are you leaving?" She replied that we were and just finishing packing up. The person then said, "Check out is 11am!" It was only 11:04am! A few minutes later we got a phone call telling us to check out. At 11:17am our stuff was out the door on a cart and the GM called and said we needed to check out. We actually had 2 knocks on our door and 2 phones calls between 11:04am and 11:17am. We finally were out at 11:30am. I just have never felt so ousted or thrown out in my life. Especially from a place I go to every year. They just really blew it with us. The Manager should have handled the situation like this, "Hi, are you in need of extra time to check out? How much time do you need or we can just give you a late check out. It's been our pleasure having you." I don't know why the were rushing us when they're was no one there. The maid was waiting at our door and she was so upset telling us to take our time and that she had no other rooms to attend to and that we were not holding her up. Anyway, people really need to learn people skills. It's not hard to be kind and get your message across. We will not return here next year. We also had a room at the Clarion, which was set up for our business stuff and they actually offered us late check out and they were so courteous. It was a night and day experiences.