비아나 호텔 & 스파, 트레이드마크 컬렉션 바이 윈덤

Hotel is great however the hot tub was a cold tub & really made the stay not that great. Many other things making the stay just OK

Nice and friendly!

Good value

Sad old dilapidated hotel. Looks like it used to be nice. Not worth the price. The toilet seat was old and pealing, looked like they painted it. Noisy heater/AC and very filthy filter. You can tell that they are trying to save money, the toilet paper is like sand paper, no trash bags. Furniture is dated, old and in poor condition with stains and tears. Everything looks old and not taken care of. Breakfast was awful, no selection and old bread. Overall, doesn’t look like photos, you don’t get what you paid for

I am extremely disappointed with my stay at Viana Hotel & Spa. From the moment I arrived, the experience was frustrating and unprofessional. There is virtually no proper parking available, which was never clearly communicated beforehand. For a hotel of this level, that is unacceptable. The room I specifically requested was not what I received. Instead, I was given a room that was small, hot, and had a noticeable unpleasant odor. It did not feel clean or comfortable. This completely ruined the experience. What made matters worse was the lack of resolution. Despite clearly expressing my concerns, management refused to issue any form of refund or meaningful accommodation. There was no accountability and no effort to make things right. Between the confusing communication prior to arrival, the poor room conditions, and the refusal to resolve the issue, this has been one of the worst hotel experiences I have ever had. I would not recommend staying here.