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The room was great value for the stay and the bed was lovely and comfortable!

We stayed at Plymouth International for 3 days and 2 nights. Overall, our experience was positive but special mention goes to: 1. Hotel staff: Super friendly and helpful - our tv remote did not have batteries and they sent someone up with a set within minutes of calling reception. 2. Check-in and -out process: Quick and pain-free. Room service charges were paid at check-out. 3. Room facilities: The room we stayed in was a standard suite. Although impressively clean and fitted with all we could need for our short stay, we did have some unpleasant surprises - there was mould on the windows and curtains which had obviously not had a good clean in some time; the kettle, tv, fridge, iron and ironing board were very old (the kettle last received electrical testing and approval in 2003, according to the test and tag sticker!) and the pillows were woefully flat; I used about four pillows and still woke up with neck pain. 4. The Orangery: The restaurant next door and where all room service comes from. The food was a little highly priced but well worth it for the quality. Absolutely delicious and we had minimal wait times, despite the restaurant being so busy. 5. Other guests: Of course, you'll need to deal with other guests when staying at a hotel but, as a prestigious 4-star hotel, we had higher expectations. We had to deal with lots of shouting and kids running up and down the corridor, also screaming and shouting. We paid a good price and enjoyed our stay overall, but feel that the rooms could be brought to the 21st century.

I stayed at the plymouth international for 3 days whilst in New Plymouth for business. My hotel room had everything I needed, mini fridge, microwave, kettle, desk. clean bathroom with a large shower. The room was large and spacious. I was on the 2nd floor overlooking the pool and bar area so I had noise until 10pm when the pool closed, but I was OK with it, if you are an early to bed I would ask for a room not overlooking this area. Bed was comfy, there was daily room service and I had a pleasant stay overall.

Got a call as I was driving that reception would be closing at 6.30pm. The thick accent as I'm driving caused a miscommunication - so check in wasn't as smooth as it could've been. A txt message with clear instructions would have been better. After driving for 5 hours in the hot sun I was very much looking forward to arriving and having a swim. But the pool hours are only 9am - 5pm. Got up in the morning to find gates still locked at 9am. Gates still locked at 9.10. Went and asked reception if he was opening the pool and was told , "5min". This is a bit slack - especially given check out is 10am it left very little time to enjoy the pool (the whole reason I'd chosen to stay there). The garden was beautiful and well maintained. The palm trees suited the Spanish mission style building. But there was a bit of rubbish around. Old lighter and takeaway packets. I need to mention this place had a pretty obvious WINZ emergency housing vibe. I appreciated the guy changing my room to one with a kitchenette. The white cotton sheets were high quality and immaculate, also the towels were beautifully white and clean. The room was well stocked with tea, coffee, milk, shampoo , etc. The lightbulbs in our room need replacing/ didn't work. Except for the 1 and only friendly guy when we checked out, the experience was on the impersonal side/ lacking good customer service - but generating the majority of 'guests' from WINZ emergency housing, I can understand why.

We were there for the long weekend. Location is great, staffs were very friendly so no issues with that. Breakfast options were decent. Major issue is the hotel needs good sound proofing! Room next to us decided to change their room to a dance floor I guess - it was so loud until about 2am. Horrible night.