베스트 웨스턴 플러스 더 우드랜즈

Relaxing, clean, service animals welcome, good breakfast

This was my second time staying here while in town visiting family, as it is close to my parents' house. It was myself, my 22yo daughter, and my 19yo daughter. The first night of our 4-night stay, the power was out due to a storm. We had checked in earlier in the day and had already put our things in the room. When we got back at about 10pm, exhausted and ready for bed, the entire hotel was dark. I knocked on the door and another guest let me in--there were no employees around. My daughters decided to go back to my parents' house and sleep on the couch; I decided to stay at the hotel. The power came back on a couple of hours later--I was already asleep. I know it was not the hotel's fault that the power was out, but I found it unacceptable that there was not only no light in the lobby for returning guests, there was no employee there to greet and reassure the guests. That's just a lousy way to run a business. I was offered no recompense for the inconvenience. On to the second night: my daughters did not want to share a bed so I had requested a rollaway. I had to reiterate the request upon check-in, and the rollaway was brought to the room and some extra sheets were left on the bed. No offer to make up the rollaway, nor were pillows provided. My daughter spent one night on the rollaway and decided to sleep on a futon at my parents' house for the remaining two nights because the rollaway was so incredibly uncomfortable. I've slept on rollaways at other hotels before and can easily say this was the absolute worst I've ever experienced. Other than these issues, the hotel is just okay. The room felt a little damp the entire time, even though we had the AC going full blast. We didn't eat the breakfast this time, nor did we swim in the pool. I'm not sure whether I would stay here again. The price is definitely right, but I think it might be worth it to spend a little more next time I visit my family.

This was the flooding week in Houston with lighting, storm and flood which spoiled the visit. The hotel overall is okay the lady in the kitchen was skeptical for making breakfast as I needed halal food. The carpet in the room was very sticky and when you walk your feet become greasy and black. Water from windows was coming inside. Overall not a very good experience

Very nicr and helpful staff. If you plan on doing activities in Houston, not the right location. Area is nice, clean and very suburban

I had booked myself to stay at a different hotel, which was SUPER SCARY when I arrived. I booked this Best Western Plus in the parking lot of my other hotel, just really wanting somewhere safe to stay. I was pleasantly surprised by this hotel. The location is great! Love how they had filtered water available in the lobby area for free (I filled my Stanley cup many times). My car was safe (which is an issue sometimes in Houston), staff super friendly, I usually don't stay in less than a 4 star, but I was trying to save money and this was exactly what I needed!