무라노 어번 리조트

Très bel hôtel bien situé pour les transports Seul bémol : demander une chambre sur cours car le boulevard est bruyant

Un hôtel idéalement situé avec des équipements de qualité. Différents services proposés au sein de l’hôtel, restaurants, bars…. Un miroir en pied serait sympa dans la chambre ainsi que l’affichage des tarifs du mini bar. Petit déjeuner très bon. Je recommande

Établissement en décrépitude lente mais certaine , la maintenance des installations fait défaut et de moindre qualité. En témoignent les traces de calcaires dans la sdb, trappe du compteur électrique cassée, fil téléphonique dénudé, robinetterie chancelante. Nous avons réclamé peignoirs et chaussons, set de toilette incomplet,…température de la chambre trop juste,,.. ascenseurs donne un avant goût des nombreuses remarques ci-dessous,… la porte-d’entrée de l’hôtel HS, Déçus, nous conseillons de différer un séjour ou alors de refuser la chambre 233.

Hôtel propre proche de toutes les commodités , chambre spacieuse et propre

There was no effort to greet us when we arrived. No Bonjour. There was hardly a smile on the guest relation staff's face when we walked in, or the whole time. The automatic main door was faulty and had to be pried open manually ourselves. With 2 heavy suitcases we both pulled along, no attempts was made by the staff to assist at the door. Finally, while we waited for the room to be ready by 3pm (we arrived early and tried our luck to check in at the reception), she was half-hearted and seemed impatient. Even at 3.05pm, no staff was not proactive to update us about our room, although I was sitting there. The air smelt of tobacco indoors, as smokers' puffed just right outside and the cigarette odour drifted in through the faulty doors into the small reception area. There is one female staff who was more friendly and helpful than the other one - who went to the back office room to fetch our 2 pieces luggage, which were deposited earlier in the day. By then, it was so unpleasant that we already decided to book a taxi and leave for another hotel. As a last draw, we saw the name and wordings of the hotel restaurant called INKA. it actually is written with a vulgarity in it! - "Fu*k your diet". I found that distasteful. this is one of my worst experiences of being in a hotel, after so many years of travelling.