더 아를리스 호텔 판치쿨라, 비넷 컬렉션 바이 IHG

Booked a 400 sqft room that had just enough space for a king sized bed. They put mattress on the floor for our child. There was hardly any space to walk. Very poorly planned rooms I must say. Nonetheless, the breakfast and hospitality is good.

The hotel was alright but not very extra ordinary. The room alloted was very small though the bathroom was quite spacious. The food is overpriced. At the time of booking it was not mentioned there that child's stay is free they charged extra money for a 3 year old kid from us. Then when we reached at the hotel the next day I cross checked with the staff about the same issue they said they can't do anything about it. I was not satisfied with the tariff as I booked from Agoda and was charged extra for a 3 year old kid though it was free free of cost.

I had to wait for an hour. Untrained, young, underpaid trainees running the show. 1 chair in room period. Molded showers, dirty filth build up and stuff items left from previous guest behind and under the bed Valet guys stole my Bluetooth as I mistakenly left in the car. Forgot o mention when we came back from the dinner, lock wasn’t working and we had to wait for over 45 mins to get the access to the room. They sent valet guy to fix the lock, really? Bed was very comfortable however they don’t have blackout drapes so be prepared to wake up at 5am with sunrise. Few tv channels, if you get to find it. Hope IHG will look into this rundown property. With all this hassle they never offered refund. Shame

Hotel is value for money as compare to other hotels but has lot of maintenance issues, in our room bathroom was flooded with water Eng came to sort it but than disappeared and never showed up, for bath towel it took 1 hr, 3 reminder service wise very poor

When i checked in after half an hour i called reception and complaint that my room AC is not working. They send electrician to my room and checked after that till my checkout time i called many time but no response from hotel. Third class service.