집 바이 스프리 호텔 망갈라 타워스 트리스르

Tcr center

No cleanliness in the room nor the quality, the curtains fell down the moment i tried to open the window … instead of switching rooms they send some guy to fix it …after waiting for 15-20 mins they gave another room and it was dusty as well

While check In (Early morning 1 AM) no lights in front of the hotel and Lobby. No one there to assist as they were sleeping. WiFi was very bad. Towels smell bad and doesn't look fresh. Washroom was filthy disaster. Water Bottles not clean, caps were dirty with black fungus. Asked assistance from Agoda support to move us urgently but did not get any support. We were forced to check out to a different hotel early morning in spite loosing 2 nights money. Family and I literally ran away from there. The hotel defined as 4 Star but not even single star standard. I really doubt on Agod standard evaluation.

1. Loved the lady handling the reception. She was courteous, helpful and just the right amount of friendly. Just professional and perfect. 2. The rooms were decent. 3. Rates felt like value for money 4. Food - the restaurant offerings as well as breakfast buffet was good. 5. There were some power cuts - on acc of incessant rains. They did do their best to manage and ensure the guests were not inconvenienced much (especially for lift facilities) 6. The Manager could probably take a moment to understand how his behaviour even with the maintenance staff/ boys in front of guests reflects on the Hotel. We understand high pressure situations do put people on the edge but tone and behaviour play a huge part in people’s experiences; we hope that this will be managed better.

Worth for the money we paid that was on almost 75% discount. Restroom needs attention. It was clean but the facilities should have been better for such a hotel. Hotel staff were kind and friendly. They attend to special requests which may come when we travel with a kid.