투이 레이스코스의 빌라 (139m², 침실 5개, 프라이빗 욕실 5개)
Villa Sullivan by VEO - Part of StayVista- 2.01명 평가
Dear Customer Service Team, I am writing to formally raise a complaint regarding my ongoing stay at your property in Ooty. I am extremely disappointed with the overall standards of the property and the level of service provided, especially considering that I have paid more than ₹1,00,000 for a 3-day stay. Unfortunately, the experience has been far below expectations and does not justify the premium amount charged. My concerns are as follows: * Washrooms are extremely small and inconvenient. * Poor cleanliness and hygiene standards throughout the property. * Toiletries provided are of very poor quality. * Power outage during the night, causing significant inconvenience to my family. * Water heaters are not functioning. * Breakfast and lunch served were of poor quality and below acceptable hospitality standards. * General maintenance of the property is unsatisfactory. What is even more disappointing is that, despite requesting multiple times, the Property Manager, Mr. Dilip, has not met with me to discuss or resolve these issues. This reflects a lack of customer care and professionalism. I request your immediate intervention to address these concerns while we are still staying at the property. If this matter is not resolved promptly, I will have no option but to escalate it further to your senior management. Additionally, I will share my genuine experience through reviews on Google and Agoda, where I made this booking, so that future guests are aware of the level of service being offered. I expect your prompt response and a suitable resolution to this matter. Regards, Mohamed Shafakathulla Mobile: +91 81056 60640
- 서비스 및 부대시설
- 무료 주차
- 발코니 / 테라스
- 바비큐 그릴
- 소화기
- TV
- 케이블 TV
- 다리미
- 옷장
- 히터
- 리넨
- 구급상자
- 세면도구
- 위치 정보
- Tamil Nadu, Ooty, 쿠누르, 인도, 643001
- 코임바토르 (CJB) 50.2km
빌라
빌라
성인 2명난방세면도구무료취소 - 26.9.21 23:59 까지조식 불포함킹 베드 1개 or 킹 베드 1개 or 킹 베드 1개 or 킹 베드 1개 or 킹 베드 1개주차장506,310원세금 및 봉사료 포함이 가격으로 1개 남음
투이 레이스코스의 빌라 (139m², 침실 5개, 프라이빗 욕실 5개)은/는 방문객에게 완벽한 서비스와 필요한 모든 서비스를 제공합니다.투숙객은 무료로 주차가 가능합니다. 투이 레이스코스의 빌라 (139m², 침실 5개, 프라이빗 욕실 5개)의 모든 객실에는 편안한 숙박을 보장하는 편의 시설 및 편의용품이 제공됩니다. 투숙객의 만족스러운 숙박 경험을 보장하기 위해 숙소의 일부 객실에는 보다 쾌적한 투숙을 위한 에어컨 또는 린넨 서비스가 제공됩니다.일부 객실에서는 객실 내 비디오 스트리밍, 일간 신문 또는 TV와 같은 최고의 오락 서비스를 즐길 수 있어 더욱 편리합니다.일부 객실의 욕실에는 목욕 가운, 수건 또는 헤어드라이어 등의 욕실 편의용품이 제공되어 편안하게 투숙하실 수 있습니다. 하루를 걱정 없이 시작해 보세요. 투이 레이스코스의 빌라 (139m², 침실 5개, 프라이빗 욕실 5개)에서는 무료로 아침 식사를 제공하고 있습니다.
- 체크인 : 14:00 | 체크아웃 : 11:00
- 정확한 체크인/체크아웃 시간은 숙소에 문의해주세요.
중요 안내
객실별로 간이침대 사용 가능 여부가 다릅니다. 선택한 객실의 투숙 가능 인원 정보를 확인하시기 바랍니다.
0세부터 2세까지(유아): 객실 내 기존 침대가 아닌 별도 유아용 침대를 요청하는 경우 추가 요금이 발생할 수 있습니다.
3세부터 7세까지(아동): 객실 내 기존 침대가 아닌 별도 간이침대 요청 시 추가 요금이 발생할 수 있습니다.
8세 이상 투숙객은 성인으로 간주합니다. (아동의 성인 요금 기준은 정확하지 않으므로 자세한 사항은 호텔에 문의하시길 바랍니다.)
모든 연령의 아동이 투숙 가능합니다.
- Loud music is not allowed post 10 PM.
- Any breakage or damage of any items in the home will be charged at actuals.
- Food and liquor are not allowed in the bedrooms.
- ID proof is mandatory for each individual guest at the time of booking, and also upon arrival.
Guests are earnestly requested to treat the home with care.
- The number of guests cannot exceed the count mentioned at the time of booking.
- A damage cover fee of Rs. 500 per night is collected at the time of booking. If you stay more than 2 nights, the fee remains Rs.1,000. This fee is non-refundable.
- Drinking is allowed.
- Outside food is not allowed.
- Since hooka is banned by the Government of Tamil Nadu, guests are not allowed to bring or use the instrument at the villa.
- Any illegal activity, including the use of narcotics, prostitution, commercial activity, is strictly not permitted.
- The rental cost is exclusive of the refundable security deposit. We collect this additional amount before your stay - usually via a bank transfer - and refund the entire amount back to you after your stay, provided the number of guests does not increase and the check-out time is adhered to.
- Smoking is allowed only outdoors.
서비스 안내
주차료(1일): Free
- 객실별 취소 정책이 상이하니 객실 상세정보에서 확인해주세요.
- 객실별 판매자 정보가 상이하니 객실 상세정보에서 확인해주세요.
리얼 리뷰 2.0
파트너사 고객
단체 여행
Pathetic service
Dear Customer Service Team, I am writing to formally raise a complaint regarding my ongoing stay at your property in Ooty. I am extremely disappointed with the overall standards of the property and the level of service provided, especially considering that I have paid more than ₹1,00,000 for a 3-day stay. Unfortunately, the experience has been far below expectations and does not justify the premium amount charged. My concerns are as follows: * Washrooms are extremely small and inconvenient. * Poor cleanliness and hygiene standards throughout the property. * Toiletries provided are of very poor quality. * Power outage during the night, causing significant inconvenience to my family. * Water heaters are not functioning. * Breakfast and lunch served were of poor quality and below acceptable hospitality standards. * General maintenance of the property is unsatisfactory. What is even more disappointing is that, despite requesting multiple times, the Property Manager, Mr. Dilip, has not met with me to discuss or resolve these issues. This reflects a lack of customer care and professionalism. I request your immediate intervention to address these concerns while we are still staying at the property. If this matter is not resolved promptly, I will have no option but to escalate it further to your senior management. Additionally, I will share my genuine experience through reviews on Google and Agoda, where I made this booking, so that future guests are aware of the level of service being offered. I expect your prompt response and a suitable resolution to this matter. Regards, Mohamed Shafakathulla Mobile: +91 81056 60640