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If you travel with family the hotel is good , it has a huge swimming pool , staff are friendly , what can be improved is the food at the restaurant as it always the same food , there no variety

The hotel, although providing necessary amenities, necessitates substantial renovations and currently falls short of four-star standards. The dining experience proved satisfactory, and the entertainment staff exhibited commendable dedication to guest engagement. Staff performance was inconsistent, with some individuals appearing more attentive, especially when gratuities were offered. Despite these observations, our stay was enjoyable, and we would recommend the establishment.

The customer service so bad there’s not helping the tv not working and AC not working I have to call them 10 times and still no one came up to us

Unfortunately, the room we had originally booked was a sea-view room, and we had the booking confirmation as proof. However, despite our prior payment, Expedia confirmed and reserved an economy room for us, which was completely different from what we had selected. When we raised our complaint, we were met with poor behavior and indifference from the hotel staff. Since the reservation was non-refundable, we were unable to change hotels, which we deeply regretted. The room did not have proper air conditioning despite the hot weather. The Wi-Fi service was extremely poor for a hotel of this category, and you practically had to stand near the reception area to get a usable connection. The cleanliness standards were also very low. The only positive aspect of the hotel was the swimming pool, but compared to the poor service and the indifferent attitude of the hotel management and staff, this was not enough to make the stay acceptable. You can add this paragraph to your review: What was even more surprising was that when we followed up on the issue, the hotel claimed that they had given us a larger room, as if that justified the change. Frankly, this response was quite ridiculous. The real issue was not the room size. We had specifically booked and paid for a sea-view room, but it appears that the hotel did not have enough sea-view rooms available and changed our room without informing us in advance. Despite our complaints, no proper explanation or solution was provided, and nobody seemed willing to take responsibility for the situation.

It s nice place with great staff i have à Nice vacation