Amoun Hotel Alexandria

Unfortunately it was a terrible experience. We saw things we have never seen in any other hotel. First of all we requested a large bed but they only gave us 3 single beds. We accepted that as no availability. But even those three beds were not ready for sleeping. There was no blanket on it, they were just with mattress cover and pillows. Hotel room was mouldy and dirty. The only towel they provided was a bathroom floor mat. We requested towels and bed sheets. We called them three times in 3 hours. As the result they brought us 1 bathroom towel. We called again for other stuff. This time they brought us just one small towel. We called again. They brought us one bed sheet. We needed to ask again to get another sheet. And was in a terrible condition, it had holes. The hotel is in the front of a busy roundabout. It's very noisy 24 hours. Windows have a very poor sound isolation. There were ants in the room. Hotel provides a mini fridge but it's empty. Also you're not allowed to bring any food or drinks. Only one staff speaks English properly. Communication with the others was difficult. One hour before the check out they started calling us to leave the room. We received 3 calls from them though we still had plenty of time. All in all it was horrible. I have never seen any hotel without towels and a bed in this condition. I have never been to a hotel where workers wanted to kick out their customers as fast as possible.