호텔 뉴 스타 이케부쿠로

정말 최악의 숙소이다. 여행 중 이렇게까지 불쾌하고 무서운 경험을 한 적이 처음이다. 1. 위생 상태가 심각한 수준이다. 샤워기 수압이 강해 헤드를 열어보니 내부에 곰팡이가 가득했고, 벽 곳곳에도 곰팡이가 퍼져 있었다. 욕조에는 누군가의 체모가 남아 있었고, 이불에는 검은 보풀이 가득해 매우 찝찝했다. 처음에는 내 몸에서 나는 냄새인 줄 알고 씻었지만, 공간 자체에서 씻지 않은 듯한 냄새가 계속 났다. 숙박 이후 몸에도 이상이 생겼다. 화장실 환기도 전혀 되지 않아 샤워 후에는 방 전체가 축축하게 습해진다. 2. 방음이 전혀 되지 않는다. 옆방에서 큰 소리를 내지 않아도 통화 내용이 그대로 들릴 정도이다. 창문도 제대로 열리지 않아 환기가 어렵고, 방충망도 없어 기본적인 환경조차 갖춰져 있지 않다. 3. 직원 응대가 매우 공격적이고 위협적이다. 체크인 시 서명한 규정을 위반했다며 돈을 요구했는데, 규정 어디에도 벌금이나 금액에 대한 내용은 없었다. 그럼에도 돈을 내지 않으면 경찰에 신고하겠다고 협박하며 먼저 결제를 요구했다. 이후 설명을 요구하자 ‘위반자’라는 표현을 쓰며 공격적인 태도를 보였고, 여권 정보까지 알고 있는 상황이라 불안감을 느낄 수밖에 없었다. 약 1시간 동안 규정에는 금액이 없고 위반 시 퇴실 가능 조항만 있다는 점을 설명했음에도, 오히려 이해할 수 없는 말을 반복하며 책임을 회피했다. 결국 너무 답답하고 무서워서 눈물까지 나왔다. 차라리 에어비앤비나 캡슐 호텔을 이용하는 것이 훨씬 나은 선택이었을 것이다. 이곳에 지불한 비용을 생각하면 더 좋은 호텔을 선택하지 않은 것을 후회한다. 여행지에서 이렇게까지 빨리 집에 돌아가고 싶다는 생각이 든 것은 처음이다. This was the worst accommodation I have ever experienced. I have never felt this uncomfortable and unsafe during a trip before. 1. The hygiene was absolutely unacceptable. The water pressure was so strong that the shower head opened, and inside it was full of mold. There was also mold all over the bathroom walls. I didn’t take photos because it was too disgusting, but there was someone else’s body hair left in the bathtub. The bedding was covered in black lint, which made it feel very unclean. At first, I thought the smell was coming from me and tried to wash it off, but the entire room smelled like it hadn’t been cleaned properly. After staying here, I even developed skin issues. There is no proper ventilation in the bathroom, so after showering, the entire room becomes damp and humid. 2. The soundproofing is terrible. I could clearly hear phone conversations from the next room even when they were not speaking loudly. The window barely opens, making ventilation difficult, and there is no window screen. 3. The staff were extremely aggressive and threatening. They claimed I violated a rule I had signed at check-in and demanded extra money. However, there was no mention of any penalty or additional charge in the rules I signed. Despite this, they threatened to call the police if I didn’t pay immediately and pressured me into paying first. When I asked for an explanation afterward, they called me a “violator” and continued to speak in an aggressive manner. They had my passport information, which made the situation feel even more intimidating. I spent about an hour explaining that there was no such fee stated in the rules and that the only stated consequence was possible eviction, but they kept repeating unreasonable claims and avoided taking responsibility. I was so frustrated and distressed that I ended up crying. I truly regret staying here. I would have been much better off choosing an Airbnb or even a capsule hotel. Considering the extra money I was forced to pay, I could have stayed somewhere far better. This experience completely ruined my trip, and it was the first time I genuinely wanted to go back home during a trip.