하얏트 리젠시 두바이

When I booked the hotel, I booked it for 2 people. When I checked in, only one person was registered. If a visitor enters your room, the hotel charges an additional 270 AED. If the fee is not paid, the security will prohibit the visitor from entering the elevator. Not recommended for business trips or friends looking for girls to stay in this hotel

Dear Hotel Management, I hope you are well. I am writing to express my disappointment with our recent stay at your hotel. Unfortunately, the experience did not meet the standards expected from a 5-star property. Firstly, the breakfast was very ordinary and not up to the expected quality. In addition, staff began clearing the food before the scheduled closing time. Despite requesting juice multiple times (at least four times), it was not served to my children, which was quite disappointing. Secondly, the swimming pool was closed during our stay, which was a major disappointment, especially for the children. This information was not communicated in advance. We received several emails prior to our stay, but this was never mentioned. This reflects poor communication and management. Furthermore, we had specifically booked the stay to celebrate a birthday, and we were assured that a room arrangement would be made. However, no such arrangements were provided, and there was no acknowledgment or complimentary gesture, which added to our disappointment. Overall, our experience was far below expectations, and we feel that the service and communication need significant improvement. I would appreciate it if you could look into this matter and share your response. Kind regards, Hammad sarfaraz

Stay was good but not like Brand Hotels. 1. Rooms are nice and clean. 2. Pool Area small and not that much good. 3. Facility jacuzzi /Sauna/ Steam/ Gym is good but no staff available to care for misuse of facilities. 4. Breakfast time have to search for table. There is no system to allocate tables to guest number wise. Not much option for vegetarian in breakfast. Need proper management to handle all this facilities.

I tried this hotel for two nights Of course staff were so professional and caring BUT My room was extremely basic Even no toothbrush and when I asked for it immediately they asked for 3$ for it!!!! Which I believe it’s embarrassing for a five star hotel. Pillows were so thin, almost 1 inch thickness and I had to wrap them with a towel Coffee machine had no capsule Only cheap instant coffee Even I couldn’t find any pen and paper to make a note during a phone conversation that I had Pool was so tiny and because they were sharing with residency part, was packed with noisy kids Lounge food quality was so low even I gave up and I didn’t eat anything because I didn’t want to end up with some food poisoning. I tried them though but all spicy and over cooked Unfortunately no other options Rest of restaurant were closed so I had to go out for my meals