파라다이스 리조트 골드 코스트

Spent two days over Xmas and couldn’t fault the facilities. I would be back with my children for our next holiday.

Value for money and kept kids busy. Only thing we didn’t like was the breakfast. Too expensive when we only wanted hot breakfast

Look the place is great if you have little kids as it is fully catered for families but attention to detail is super lacking. I asked for a quiet room and they put us to the room next to the broken lift and we woke up to construction noises on the lift at 7am. Surely they could have found a room away from the noise especially when we checked in on a Sunday. When I called Reception all I got was so sorry they were not supposed to start till 9am. Great! Obviously they did. The Reception lady could hear the banging and drilling noises through the phone. She said she instructed them to stop but they kept going and we were all deprived from our sleep as by the time they stopped 43 minutes later (only to start again 20 mins later) we were all wide awake. Not good enough for the price we are paying. I got a response from the manager saying they were at high occupancy I understand repairs are inevitable, but when someone asks for a quiet room at check in the common sense prevails to inform them that while you will do your best there are repairs going on there might be some noise, and also actually make sure that they start after 9am like they are supposed to, not at 7am! And if they do try and do something a bit more than just a simple sorry for making you lose 2 hours of your precious sleep cause they are not good at keeping to rules.

I do not feel it is value for the money. The shower had the worst water pressure I have ever seen. The roll away bed was horrible, we had to use our extra pillow over the bar going across the middle so my daughter could sleep on it. We were told there was no parking left on the grounds and had to park on the street. Luckily we checked the parking lot and there was heaps. They need to put a better system in place since they don't have enough car park to accommodate everyone. There was a lack of information about resort facilities eg wifi, restaurants ect in the rooms and front the reception staff when checking in. This trip was a birthday celebration and was a little bit disappointed. The only good thing about it was the poolside Cafe. Food was amazing and good size servings.

It is still a good family holiday resort, but it needs a little touch-up and cleanliness. The room smells like cigarettes, and the towels smell burnt.