하얏트 플레이스 디트로이트/오번 힐스

It’s our 1st time staying in Detroit and it was an overall okay stay. However, we were awakaned at 4 am in the morning due to a false fire alarm and they asked everyone to leave their rooms. We waited for 30 minutes and then decided to go back since we haven’t heard anything from the hotel staff, no information or whatsoever on what happened. We were asked to go back after 3 when we tried checking in at 2 which is understandable but I have to wait for 15 more minutes when I checked in at 3:10 because of the overwhelming bookings. The staff who was there is not friendly at all and it makes me sad especially coming from a very friendly country and considering this is our first visit to Detroit. Breakfast is good though especially it’s included in the reservation. Microwave in the rooms will be a good addition. Thanks

Me and my wife arrived. Staff were blocking the doorway, not move out of our way so we could enter the hotel. Had to ask them to move to the dust. Clerk behind the desk was very rude, not very welcoming. Get to our room no microwave, which I stayed in hotels. There were only *** a night, and they at least had a microwave in the room clean rooms. Yes, however, I feel for the money absolute rip-off. I stayed in a hotel the night before page ***. Less staff was absolutely amazing. All the humanities in the room plus a separate bedroom Remind you the room was *** less than what Hyatt is charging. I don't feel that they are too standard that they say they hold themselves to staff is a large part of this review being bed. So like they were judging us by the way, we dressed me and my wife were here on a short vacation. We're not here to impress anybody. We were just to be comfortable. And if that isn't good enough, then? Oh well I'll go somewhere else

I had stayed there for 2 days with my family. The hotel was neat & clean and room was very spacious. We enjoyed staying there. The hotel provided delicious breakfast with many options. I recommend this place.

Looks like this place has run its course, people on the top floor to us were deafening, as in screaming and moaning, starting at midnight; we were there for 5 days this was the case for the first 3 days. The concept of breakfast non-existence in this place; staff load up their plates ahead of customers every single day. (haha, even my kids found it weird that a grown-up rushed to fill their plates ahead of them. It's just sad that this place is so understaffed, and folks are desperate to take whatever they can get from this place. I wish we were staying for free, and they fed us as a charity... Unfortunately, that's not the case.

We had bed bugs at our recent stay in Hyatt-Auburn Hills. We weren't looking for any trouble and just called to confirm the bed bug infestation and ask them to do an inspection for future customers. We were asked to stop calling about this issue(very rudely by a worker named Ashley) and received no assurance of an inspection being done. My doctor confirmed the bed bug bites. It is upsetting that the workers dismissed us so easily because we didn't report it fast enough or provide tangible evidence of the bed bugs. It's Hyatt's job to do it, not ours.