베스트 웨스턴 플러스 헤리티지 레일-사우스 요크/I-83

Went with a group of 10 people for a wedding. It was very clean, staff was great and the breakfast was efficient. No complaints!

Let me just say staff was kind. I got a bottom room floor with a recliner like chair in room and walk-in shower, guess what no chair, no walking in shower. The reason I booked room was because of these amenities . We got there no chair to sit in and no walk in shower, this was for my husband who has disabilities and cancer. They did give us a chair with (dining room type chair) and a modern ottoman. No coffee maker in room, could not believe it. No place to put your luggage like a luggage rack and thier was so much empty wasted space. Just not a good layout. We were very disappointed on our room. We had to modify everything for my husbands care. Pictures of rooms are deceiving. Front desk was nice and staff. Just pictures of rooms were not what they were supposed to be and they need to realize people with disabilities rely on a good proper room. Very disappointed.

I usually avoid the hot food offerings at this class hotels due to consistent low quality so wasn’t surprised by what was served. I do, therefore, count on a decent quality of cold offerings which was nonexistent. There were just three choices of cereal (Cheerios, Frosted Flakes, and some other sugar-laden offerings) with tiny styrofoam bowls and one open, lukewarm pitcher of non-labeled milk. The choice of yogurt was a non-sealed, non-labeled bulk-dispensed slurry that I did not try but what told that it was probably of a vanilla flavor. The “fresh” fruit consisted of plastic-bagged, preservative-laden sliced apples and bananas of an unusual yellow-brown color. During our five-night stay, the room housekeeping that we experienced was almost nonexistent. The beds were never made and the bathroom towels were exchanged three of the five days. A couple of times, our used bar soap and water cups were taken but not replaced which required a trip to the front desk. When returning one evening, we were disgusted to find that someone had used the toilet for a bowel movement and not flushed. We received a very good room rate compared with comparable classes of hotel in York but, nevertheless, will not be returning to this hotel.