가너 호텔 도스웰 사우스이스트 바이 IHG

Accommodating,clean, great staff and breakfast!

This was the perfect location to book while at kings Dominion. It is literally across the street from the entrance. It took 5 minutes max to get there due to traffic while leaving. The hotel was nice and clean when entering. They offer treats and flavored water upon arrival. The breakfast was great and many options. The room was clean and cool upon entering.

The room was really clean and the beds were comfortable.

We arrived at 6pm and the pool was closed and there was no water or coffee that we could serve ourselves . Staff was very cold and asked for our ID and our credit card. There was no small talk, nothing but to tell.us the direction on how to.get to.our room. Leaving early the day after we asked if we could get coffee in the morning He told us no service until 7am

Little parking lot is shared by at least 3 very busy hotels. The breakfast is advertised as being free from 7-9am. We arrived prior to that time, sat down for several minutes while waiting for the food to be restocked as other families said they were waiting for the staff member to return. Once it was really close to 9am but not over, I went to the front desk and was told that enough food is put out for it to last until 9am so whatever is there is there. I said it must be replenished anytime between 7-9am. They refused. I returned to my seat only to be told by another family that they were out of food by 7:55am the day before and also refused to restock. I went to speak to the man that identified as the manager. By now it was 9:03am but a large crowd had formed in the dining room prior to 9am all waiting for the food to be restocked. I explained this to the manager and he said it was after 9. It explained that I had been there prior to 9am and had waited after requesting to speak with him but patiently as I could see he had been busy with other guests. He began yelling at me and I begged him saying I got a suite for 6 people and was promised breakfast for my family or wouldn't have booked here and that I had 3 hungry young children with me. I asked for his name and he refused to provide it. He nor any of the much kinder staff did not wear nametags. Furthermore, the fold out bed was filthy and collapsing and left me filled with bedbug bites all itchy and miserable. I'm afraid to bring this home with me. I do not recommend this hotel but would definitely recommend that his staff and customers go elsewhere.