베스트 웨스턴 플러스 뉴어크/크리스티아나 인

I rarely give a review unless warranted but my experience at the front desk was unusually irritating. I arrived at 930 pm to find the front desk empty. There was a bell and I rang it and rang it and again and again. I was waiting for a good 7 minutes ringing the bell. One guest came out and was perplexed that no one was answering. Finally, the other guest and I opened the side door to the front desk. Lo and behold, the attendant was there on his phone. He said "sorry about that". I did not say anything and quickly cinfirned our reservation and room number. He then said our room is on the first floor, I looked at the number and it begins with 2. We travel a lot and that usually means that the room is on the second. So I asked him "isn't it on the second floor?". His answer was " this is the ground floor and the next floor is the first floor.... " . I wanted to hurst out laughing and admonish him. But By this time I was already mad and just got our luggages to our room. Everything else in our room was great. I strongly suggest for this BW branch to check their front desk personnel because they are the ones facing the guests.