베스트 웨스턴 플러스 뉴어크/크리스티아나 인

Personally, I think it’s too expensive for what you get. Not even a bottle of water offered. The breakfast is free but not the best. The staff at front desk were not welcoming, did not say hello, or anything. Didn’t make eye contact, just said “Last name?” Click on computer. “First name?” Click on computer. Room was clean. Location is good.

I rarely give a review unless warranted but my experience at the front desk was unusually irritating. I arrived at 930 pm to find the front desk empty. There was a bell and I rang it and rang it and again and again. I was waiting for a good 7 minutes ringing the bell. One guest came out and was perplexed that no one was answering. Finally, the other guest and I opened the side door to the front desk. Lo and behold, the attendant was there on his phone. He said "sorry about that". I did not say anything and quickly cinfirned our reservation and room number. He then said our room is on the first floor, I looked at the number and it begins with 2. We travel a lot and that usually means that the room is on the second. So I asked him "isn't it on the second floor?". His answer was " this is the ground floor and the next floor is the first floor.... " . I wanted to hurst out laughing and admonish him. But By this time I was already mad and just got our luggages to our room. Everything else in our room was great. I strongly suggest for this BW branch to check their front desk personnel because they are the ones facing the guests.

Awful staff and policies.