소네스타 심플리 스위트 네이퍼빌 워렌빌

Great Stay, Minor Wi-Fi Issue The property exceeded expectations with its superb location, exceptional staff, and clean facilities. Hot water, spacious rooms, and convenient parking further enhanced the stay. The only downside was the Wi-Fi, which could be improved. Overall, a fantastic experience worth considering for future visits.

I checked in to receive a room that smelled of mold and fried chicken. I was polite and ask for another room. The front desk clerk stated I have been doing interviews in that room all day and it didn't smell to me. So she just admitted to providing me a used dirty room. She said she only had one room left. Online stated there were plenty of rooms available. I go into the room she provided me and there was mold growing on wall and cabinets. I have pictures. I informed front desk and she stated that this is the only room she has left either take it or leave. She also stated they don't provide refunds. After traveling over several hours I decided just to sleep and ask for another room the following day. Again she stated no rooms were available. I called Corp. And they stated I have to wait 24 to 48 hours to speak with someone. Finally after 3 days I was able to get another room. This room had sewage issues the toliet would flush it took about 5 or 6 flushes to get the toilet paper to go down. This room didn't have mold so it was an approvement. In the last 2 years I stayed at sonesta for over 100 days I am a vip member never had a problem until now. They really need to hire more staff better front desk clerks and do a ton a maintenance. I stayed here last summer with 0 issues.

Staying at this hotel over the Christmas holiday.The whole facility was recently remodeled so things were still bright and fresh. After check-in we found the heating was broken (minus 25C outside) so the staff transferred us to a similar room on the same floor within five minutes. This hotel caters to business clientele so there isn't really that much to do nearby, but there is an easily accessible major highway nearby.

Booked a mystery deal on Agoda. Above & beyond expectations. Super clean room&kitchenette sparkling clean. Sleek modern fixtures and very comfy bed. Air conditioning worked great on a hot day. Tanara & Anthony @ the front desk were very kind and helpful. This is our new go-to hotel.