하얏트 플레이스 잭슨/리지랜드

I am writing to file a formal complaint regarding my stay at your hotel on July 26. I originally booked a room on a high floor. However, after discovering mold inside the refrigerator, I reported the issue and requested a room change due to the unacceptable hygiene condition. As a result, I was moved to a room on the 5th floor. While discussing the room change and whether there was any price difference between the 5th- and 6th-floor rooms with your staff man member, I experienced behavior that I found deeply upsetting. During our conversation, he stated, “people like you.” This remark came across as disrespectful and unprofessional, especially given that I was requesting assistance because of a cleanliness issue in the room provided by the hotel. For clarity, I would also like to note that my husband personally moved our luggage to the new room during the relocation process. As an Agoda Diamond member and a paying guest, I expect a consistently high standard of service and respectful communication. Unfortunately, the interaction I experienced fell short of these expectations and left me feeling embarrassed and disappointed.

Me and my hunni enjoyed our stay the only complaint was there were so many kids

We just overnighted but everything was perfect. Corey at the front desk was very friendly and welcoming. Breakfast was good. Other staff were friendly. Clean room. Comfortable bed!

Perfect location if you are attending a Twilight show. Breakfast could have more options. Only bagels and bread for bread. Expected muffins, pastries, English muffins, more fruit selection. Front desk staff was very friendly and worked to resolve issues. We got moved to another room when our ac leaked water all over the floor and room had no towels. All in all, we would stay here again and do appreciate the staff , even though they appeared short staffed, were very professional and accommodating

I seriously have nothing bad to say about this facility. Everything was fresh, clean, beautiful, and up to date. Lovely hotel, friendly staff, and perfect location! I’ll def be staying here again in the future.