트리아농 보니타 베이

Staff and facility were excellent. The only complaint is that their wi-fi system signal was weak/slow, making computer use a little frustrating.

We are normally happy with our returns each year - but this room was a dump neglected to be taken care of properly ???? They busy yes but all kinds of issues in this room if the owners dare to reach out we will truth out - rip off for 2nights in the King Neglected room - water issues end of building take a long time to heat up- no proper sign to inform guests - froze till they came to the room turn the sink on & waste a lot of water to get - mattress had a box spring that needed to be flipped! Can feel it sitting uncomfortable & not refreshing - cigarette smell coming from air duct - the staff is programmed to listen but could not change room sold out & never cared to care about our concerns of this room - yes they get used not our problem??? We pay good money to enjoy the premises - this was not handled properly - the arrogance needs to go of your responses when something is wrong - of course there will be issues all the time in a hotel???? - call me owners I can give you more info that you don't know??? Like about the hottun

The front desk staff at this hotel may be the worst I've seen in my 30 plus years of travels. I watched it happen to a customer on the phone while I was waiting, and I watched it happen to a guest who was in line ahead of me. The front desk staff were unwilling to answer very basic questions about refunding of deposits, and we're extremely rude in their interactions with the phone customer and paying guests that were at the hotel. You might have an occasional bad Apple working at the front desk, which is expected sometimes. This was two people working in tandem being rude to customers. The woman and the man were feeding off of each other's rudeness and looking at each other during their interactions with hotel guests and eye rolling. One elderly guest was buying something from the sundry items offered and they asked for his room number. He has hesitated and could not immediately recall his room number, and the woman behind the counter starts gasping in disbelief that he can't remember his room number when this gentleman is over 80 years old. If that were my father or grandfather, I would have tore into that piece of garbage behind the counter.

We had come to the Naples area for vacation, and found the Trianon Bonita Bay Hotel. Large room, very quiet, quick and professional check-in, awesome pool, and adjoining restaurants. We planned to stay only 1 night, but it turned into 4 nights! We will be back!

Left my phone charging cord on the nightstand. Called and unable to locate. My fault.