익스텐디드 스테이 아메리카 셀렉트 스위트 리치먼드 인스브룩

Poor management in customer service experience. Breakfast is a joke, you’re lucky to get a granola bar. Not sure why they advertise for breakfast, unless you like coffee only for breakfast. , but two nights I had a bad experience booking through a well known third-party with this hotel, and when they received the reservation, they rejected and did not approve refund after stating they would since they did not honor the reservation. After many weeks of attempting to get in touch with local and regional management to get a refund approval from management, they ignored my calls and request to escalate. I even called HQ And was told they would call local management to rectify the situation, but they did not. However, I did find out from HQ, the local management did indeed charge for the night. They rejected the reservation anyways, but we did not even stay there. Very unprofessional. Will not recommend nor will ever stay at this location or any other with this hotel chain.

Its gotten better

No

I had gotten a deluxe queen non-smoking suite, and it was very nice initially, until my partner and I realized that we were missing a lot of things in the room, like the complimentary toiletries, bed sheet, blanket, and towels. It looked like the room was in the middle of being set up but was never finished. When we brought this to the attention of the staff, they came to see our room and were very apologetic. They quickly got us a new and ready room of the same type with little hassle. New room was same in quality, just with carpet instead of tile flooring. All things considered, this is a great budget option for what you pay, with accommodating staff, relatively clean rooms, and great location.

I saw roaches