머큐어 사마린다

Menghabiskan 1 malam disini dengan 2 kamar dan request connecting door ketika booking. Dilayani sangat lama untuk konfirmasi kamar ready atau tidak padahal telah datang setengah jam sebelum check in resmi. Untuk kebersihan ok tetapi pelayanan staff tidak baik

This hotel clearly don't understand how to treat their customer. Despite paying expensive rate for a river view suite room which equals to a 5-star hotel room rate, my long weekend already ruined directly after entering the room. I am aware that customer request such as non-smoking room is subject to availability. However, I wasn't informed that they only have 3 suite rooms, where only one room is anon smoking. If only I was aware about this, I wouldn't pay for their expensive-but-not-worth-the-money suite room only to experience a smoking room which caused me constant headache as I am sensitive to smoke. They are not truthful in describing the hotel policy, and for this, better to avoid. They also ridiculously rejected my request to get another towel (where my booking confirmation clearly state max occupancy 2 adults + 2 children, therefore having 3 towels for us is something I would consider as normal) by saying that their policy is to only provide 2 towels for each room unless we pay for an extra bed. If that's the case, why not write this in their room description? I've stayed in many hotels, and never experienced such a rude gesture for asking an additional towel even in 3-star hotel. The internet itself was very slow that I had to call the hotel staff 3 times until it get fixed. Not to forget that the shampoo and body wash bottles in the shower room were empty. For this one, we choose not to complaint as its already too much. This hotel successfully made us feel as too-much-asking-customers for something that is quite standard in other hotels. Lastly, don't expect the same hospitality as other Mercure branch hotel, otherwise you'll be disappointed.

Saya sudh pesan kamar non smoking tp dikasih kamar yg smoking dengan alasan sudh dibersihkan dll, tp pas masuk kamarnya bau rokok, smpe mnta ulang treatment bau berkurang tp ttp masih smpe nempel di bantal dan selimutnya, pas bangun pagi rambut smpe berbau rokok . Kecewa sih br pertama kali nginep di hotel yg bau rokok , yang lainnya no coment aman, tp untuk makanan kurang variatif dan rsanya kurang

One stop shoping hotel with good view, but maybe the staff should tell me first that they have maintenance on swimming pool before check in

I thought booking with breakfast, then when I double check it was without breakfast unfortunately. 😌