코트야드 바이 메리어트 마와

winner

Overwhelming musty carpet smell hits you the moment you open your room door. I stayed on 1st floor, perhaps it flooded at some point and they didn't replace the carpets. There was a discarded bed roll and beverage can just outside the sliding door. I don't think image is a high priority for this facility!

Beautiful rooms, furnishings and excellent staff!

Booked a mobility guestroom for its two double beds; this was on the third floor. The light by the door immediately upon walking in was a flickering fluorescent light with the creepy zz-ing/popping noise. Later discovered the wardrobe door was literally falling off its hinges, with only 1 of 4 still attached, barely keeping this from injuring someone (although the exposed screws could also hurt kids perhaps). Reporting the problems to the front desk did not result in any suggestion to switch rooms, but merely an acknowledgement of the report. :( Not sure how this hotel is so highly rated if they can't even afford to replace a lightbulb, let alone a wardrobe that would be a serious danger to someone with real mobility issues. And clearly staff must've known before me, as there was an iron inside without the ironing board. Calling down to the front desk Friday night had the staff tell me I had to go to the desk to pick one up(!) if it wasn't in the wardrobe; I was too tired to bother then. The next day the staff said they'd send housekeeping, thankfully. However, housekeeping did not, so in the afternoon before a wedding we came to attend, after finally visiting the front desk to request a 3rd time, a member of the front desk about to get off work graciously offered to go find one from another room for me. Kudos to her, who I unfortunately didn't get the name of. Lastly, the gym has dumbbells which is nice, but a number of lighter weights have only one dumbbell. Not sure how this hotel is so highly rated given their attention to equipment or guest feedback...

I booked a room specified to accommodate my family with 2 Queen Beds and 1 Sofa Bed. Upon arrival at the hotel, the front desk informed us that the property does not possess any rooms with this configuration. They explicitly stated that this listing on Agoda is false advertisement. Because no alternative suitable accommodations were available, two members of my family were forced to sleep on the carpeted floor. This resulted in an incredibly uncomfortable, unacceptable night for my family and caused significant distress during our trip. Offering a room category on your platform that physically does not exist at the property is completely unacceptable.