홀리데이 인 리조트 더 로지 앳 빅 베어 레이크 바이 IHG

Sara the front desk was not the customer service I was expecting from an IHG holiday inn property. She was not able to get my reservation right. Also when I went down to ask to speak to someone about the multiple hotel charges (after the room was paid) she told me there was no supervisor or manager in the property and the next one will come in at 3:00pm. I was expecting more from an IHG holiday inn property especially if it one of the most expensive places to stay here in the area.

사실 스프링데일 모든 숙소가 전망이 좋았어요. 가서보니까요. 여기도 좋았습니다. 그래서 이웃이 물어봐서 추천도 해줬어요. 직원들이 그리 친절하지는 않지만 불친절하지도 않았습니다. 근처에 셔틀 버스가 있기 때문에 비지터 센터 주차가 어려우면 거기서 차 타고 가세요. 그래도 오래 걸리지만 주차하는 것보단 낫습니다.

we booked 2 rooms. Rooms are spacious and clean with log furniture. the beds are comfortable. wish it has more outlets or usd outlet. have to unplug a lamp to charge our phones. outdoor hot tub was great. but ice/ snow were not cleared at building entrance to the pools. the trail was cleared， but not all the way to the building makes it hard to walk. we booked thus place because of the heated pool which we used before it was changed to holiday inn. we were disappointed that the pool was not open. the overall impression of the property was that it has great bones and location but need more soft touch or attention to service. The hotel phone was almost never answered nor can leave message. However warm mountain lodge made up when we check in. the front desk staff were very nice and helpful. the breakfast food options are very limited and quality is poor. food look very sad and not fresh. hot water or peanut butter/ jam have to be requested. tea bags are not avail. definitely not typical holiday inn breafast quality.

$*** for one night you would expect a high standard but the decor and rooms are dated and subpar. For some reason they have a loud beeping noise in the hallway that echos in the room at night making it annoying for those light sleepers, it literally goes off every 60 seconds. BEEP.... BEEP... BEEP If you buy breakfast its at the adjoining restaurant, and ordering is a la carte, not buffet, and if you have a party of 6 or more its a 20% automatic tip. Even though we have 3 separate rooms, and breakfast coupons, and ate at 2 separate tables. Staff at the hotel are polite, happy, and helpful!!!

The hotel is a typical Holiday Inn that has an excellent location in the center of The Village. Easy walking distance access to restaurants and shopping. Ski slopes are a ten-minute drive.