더 위그웜

The staff was kind but they were understaffed, unprepared, and management just left the staff to flounder and do their best. Reds sat walk in’s instead of honoring reservations, the kitchen got terribly backed up, there was no communication or acknowledgement of the issues until I forced them to tell me what happened because this is not the normal experience. I was disabled and using a scooter this trip and the lack of care or consideration for it between staff and guests was too much to handle. I ended up leaving a day early because it was so stressful and terrible that if I stayed any longer I would have gotten more hurt. People would take my golf carts I ordered, people stole my spot at the pool and it took over an hour for someone to get me a spot to sit again, the waiters took over 45 mins to deliver a single drink or water, the staff kept giving wrong information on where the fireworks were being set off from, etc. I have stayed here 3 times before but I would never come back on a holiday weekend.

The staff and the room were fantastic. Only stayed overnight so we didn’t get a chance to explore the facilities but everything looked nice. The only disappointment was the room service food but even that wasn’t bad, it just wasn’t what we were hoping for when we ordered it. Overall I’d highly recommend it

The WigWam works with guests for a solution and will accommodate w/o a hassel. Most accommodating! A a ult pool and an oversized pool for all. The Keen Brothers who play at night, the music is AWEsome. The food is nicely priced and so very good..... Facilities were very comfortable, clean, and spacious.

This place was just amazing ! Beautiful grounds, great rooms, awesome staff and delicious food. This will be the only place we stay when visiting Pheonix !

stayed at the Wigwam for 1 night. The resort is beautifull.. Room was clean as well as the modern washroom. Tennis facilities are up to date except for one of the courts. My issue is with Agoda, the website that I made the reservation. They have inputed all wrong info in the system. I had to get a new key card b/c the one I have didn’t work. Had to go to the front desk. Somehow my address and phone number is in Thai ??? I don’t know how or why this is. Will not be recommending Agoda.