윈게이트 바이 윈덤 마틀 비치 아웃렛

The location is only 6ish miles from the beach and that was the nicest thing about this place. The floors are squishy and feel wet in the halls and the room smelled of black mold(which I found in the balance of the window 🙃). The shower glass doors stopper was a piece of wood and a screw sticking out. . Needless to say, you pay what you get for.. this place would have been great if it was actually taken care of.. so much missed potential

The systems that the people who own this hotel put in place make it impossible to accomodate travellers beyonfd the very bare minimum. I could not pre check in, I requested an additional blanket and they told me they had none (which is bizarre) and overall the hotel smelled bad as in the plumbing was probably old. Price was cheap - so I guess you get what you pay for? But this place has terrible courtesy. Not cause of the staff - cause of their rules.

They charged me way more than I was told and didn’t do it until I left

I have never in my 35 years experienced anything like this. After being in our room for an hour or so, we noticed the refrigerator didn’t work…no big deal we didn’t even mention it just went and got some ice. A few hours later I went to take a shower and the water would not come on. Naturally, we called the front desk. The representative came to our room and confirmed that the water would not come on. She said she was going to get her manager. The manager then came in the room and said that I could not be parked in the area of the parking lot that I was in. Again, not a big deal I said I would move my car. At that time since we had the manager present, we mentioned the fact that the refrigerator did not work as well. She then began to accuse me of “pulling or yanking on the handle too hard” and that’s why the water would not work. This was absolutely not the case. I asked her why she was blaming me for the fact that the water didn’t work and she then said she was not dealing with this and we needed to leave within 10 minutes l or she was calling the police. At this point I felt so uncomfortable that I just wanted to get out of there. I collected my belongings and took them to the car. I went to the front desk to confirm that I would be issued a refund and the manager called me ignorant, as well as “ignant” and said I would not be getting refunded. I tried to go back to the room on my way out to make sure I had gotten everything being that I left quickly and upset and manager came running behind me to tell me she had already deactivated my key and to get out. I was terrified and have never had an experience like this. I think this entire operation is a scam. Could explain why there was only one other guest in the entire establishment. Working with my credit card company to get charges refunded. STAY AWAY FROM THIS PLACE.