더 포 시즌스 호텔

Great time away for New Year. Wonderful views. Room however was cold as the heating turned off over night

Very tired, in need of tlc. New mattress no. 1 on the list. Shame such a brilliant location.

Absolute perfect location for our requirements ! The host Sue couldn't have been more helpful , will be back very soon 10/10

Unacceptable Electrical Failures and Blame-Shifting We stayed here with an infant and the rooms were a complete joke. Power circuits tripped repeatedly throughout the night in both rooms. The hotel had provided an electric heater; we moved it to a different socket since it wasn’t working, but the director personally moved it back to the original one stating that that was the reason for the power trips. Even then tripping continued all night. In the morning I phoned Sue to report it. Instead of any apology or fix, she immediately accused us of plugging in some high-draw appliance that “doesn’t happen in normal circumstances” and told us not to get into an argument. We had zero adapters with us and hadn’t even charged our phones. We deliberately didn’t disturb anyone overnight because of the baby, yet we were still treated like liars. I asked for a written follow-up once their handyman checked the circuits so the hotel could own up to the fault. The location is genuinely great and the restaurant is good. That’s it. Everything else – basic electrical safety and basic customer service – was shocking. Do not stay here if you value a reliable room or any respect when things go wrong. There was also a suggestion that other rooms had power trips due to our room. No further comments. I am typing this prior to checkout so any issues — such as responses on my review trying to blame us or shift responsibility — can be addressed prior to us leaving. All switches were checked by director herself when the heater was checked.