웨스턴 매너 호텔

Great stay - breakfast is excellent

엘리베이터가 없어 무거운 짐 옮기기 힘든것만 빼면 좋아요. 조식후 산책도 좋구요. 1층에 방 달라고하심 짐 있어도 오케이예요

A beautiful hotel set in beautiful grounds with a relaxing and calming atmosphere, just what we were looking for. Rooms were very clean with essential items included. Would be nice to have had a small fridge to chill small items in our room as it was very hot weather. Staff were helpful, although could be more welcoming on arrival. Dining in the Lavender Restaurant was a lovely experience, although pricey. Staff were friendly and helpful which made it a good experience, but could have been an exceptional experience with a few smaller details paid attention to, considering the price and Michelin food rating. Breakfast was lovely with a good range of choices both hot and cold. Staff were very attentive and helpful at breakfast, this made all the difference. Overall a lovely place to stay and would highly recommend staying here.

Drains had an awful smell in our bathroom. On arrival we were presented with a double sided A4 list of terms and conditions and asked to sign it, rather off putting. Outside of hotel is nice and some of the indoor spaces are ok BUT it has NO old English character in the bedrooms, shame, it could have been good. One pub nearby closed for refurb, the other closes early, no one eating in the hotel as it is too expensive so we had to drive to Bicester. We had service charge automatically added to our bill, they removed this on request. I then disputed the bar bill. They said we had 2 drinks each which we did not. They agreed to rectify it and we paid for what we had and left. When I returned home they emailed me to say that they had charged me an additional fee on my credit card for bar purchases!!! I had to email them to state that we had NOT had the drinks that they were now saying that we had! They then quoted the terms and conditions to me. I continued to dispute their revised bill and pointed out that as we had mentioned the smell in the bedroom, they could have shown good customer service, and actually waived the £11 which they took from my account, post departure! The hotel have now sent me a badly written email and have refunded the incorrect charge. This wrangle spoilt our experience. Disappointed, it could have been so much better

Very comfortable rooms, staff really pleasant and food excellent.