더 랭커스터 호텔

Very satisfied with my stay. They helped arrange round trip airport transportation for me at very reasonable price ($75/per trip). Upon check-in, I was offered bottled water or a glass of champagne, which was a nice touch. There is fruit-infused water available in the lobby 24/7 which I enjoyed. Great if you took your water bottle with you, as the provided cups only held about 4 fl oz. The lobby is truly beautiful, and it was a joy to lounge in between waiting for car rides from the hotel. Many hotels include cheap, mass produced art and decor, even other comparable “fancy” hotels, but this hotel treats its guests with respect by providing decor that matches the sophistication of its clientele. Very nice touch, in my opinion. I booked a Petite King room for 4 nights.Room felt somewhat small, and some of the furniture had some noticeable “dings” but it didn’t bother me. Liked that the in-room mini bar was complimentary. Room was very clean, and I liked that the TV included apps like Netflix and YouTube. The in room alarm clock had a built-in speaker (JBL) and Bluetooth capabilities. Each night stand on both sides of the bed had 2 USB ports and two standard 120 V wall ports. Table beneath the TV also had two of each. Very nice. Very shortly after check-in, I noticed they offered complimentary shoe shining. I called and asked if I could have this arranged, and the process was very simple and fast. I had them polished around 10am, and they said they would be ready by that evening. However, they were actually ready in 30 minutes. Very nice! And my shoes looked incredible. Very nice touch. The complimentary breakfast offered on the mezzanine exceeded my expectations. Bacon was overcooked, almost burnt, but some people like their bacon this way so maybe this is intended. Everything else was superb. Eggs were scrambled soft, almost wet, which may not be enjoyable for everyone, but I enjoyed. The a la carte breakfast offered in the restaurant, Cultivated F+B, was also very good. I got the American breakfast, scrambled with bacon and wheat toast. Bacon this time around was cooked, in my opinion, perfectly. Still slightly tender and juicy, but not chewy. Menu said it comes with two eggs, but I definitely received about 3 or 4. It was an incredibly large portion. I’m assuming they batch all their scrambled eggs and the cook portioned it incorrectly., but I’m not complaining. Espresso was also enjoyable. Service was somewhat indifferent, not notable whatsoever, but also not bad or terrible. In-Room dining was just ok. I called and spoke to a woman who seemed indifferent when I asked her what on the menu was popular. She replied “everything is fresh, so everything is good.” I had to reword my question a couple of times until she finally explained the house specialty was the crab cakes, and her personal favorite was the salmon. I told her I would call back in a moment to place my order. I called back, and someone else had answered the phone. I wish I would have gotten her name, but she was absolutely wonderful. In-Room dining menus don’t include a dessert menu, or a cocktail menu (for some reason). When I kindly asked if I may order off the dessert and cocktail menu for room service, she obliged. She was very patient with me when I kindly asked her to explain what was available, as I didn’t have access to either of those menus. Despite earlier recommendations, I had ordered the calamari and the American Kobe burger, medium well, as well as a chocolate mousse dessert topped with a pistachio matcha crumble and a Paloma. Calamari was just slightly under seasoned, but the chipotle aioli served with it made up for it. Was also a little too chewy. Burger was not very good, but was cooked to my preference correctly (medium well). Meat was a little dry, and even adding mayo couldn’t help. Fries were cold by the time they made it up to my room, unfortunately. It may have been my mistake for not following the earlier food recommendations. Palom