홈투 스위트 바이 힐튼 앨버커키/다운타운-유니버시티

Good place to stay and nicer place. kids loved it though break fast area could have been better managed.

My family and I were in Albuquerque to visit my mother who is dying. We booked the junior studio suite for 3 nights. When we reached the hotel Sunday afternoon we were informed by the lady at the front desk that the card used to book our room was declined. I assured her that we had already been charged and that I had a receipt. She told me that since it's through a third party that they use their cc, and it was the one declined. She went on to say that it happened all the time, but that we couldn't get in our room until they could process the card. She said she had been trying to get in touch with them, but couldn't. My family and I just spent 14hrs in the vehicle and I was ready to get to my mother. I got on the phone myself and called the third-party. I spoke with 3 different people it took 2 hrs out of my day, and my children had to sit in the car waiting on me. I finally figured out the neither the company nor the hotel had the correct lines of communication to get in touch with one another. Once I got them connected it was processed. I asked the woman at the front desk what number has she been using to reach them. Then she says that she hadn't called, but that they usually communicate through chat. I couldn't understand why you wouldn't try every form of communication you had instead of delaying a customers plans. Anyway, so she she checks us in. We go up to the room. First off, it hadn't been cleaned yet. The beds hadn't been made or anything. Secondly, it was a handicap room. We go back down to the lobby and let her know that it wasn't the room the we reserved. She proceeds to tell us that since it was booked through a third-party that there was no way should could change it ( that she wasn't able to do so)per protocol. When I asked her if we could at least get housekeeping in there because it hadn't been cleaned since the previous people. She acted shocked a said that she didn't know why, but that she would just get us a different room. The same

I loved this hotel room! It was very homey feeling.

Good place to stay Breakfast is nice